Luxury Fashion Service Advisor

7 days ago

Manchester, United Kingdom END. Full time

About Us

END. is a leading technology-driven retailer that offers luxury and contemporary apparel to a global audience.

Our Mission

We strive to deliver a first-class customer experience, which has underpinned our success. With over 2 million customers worldwide, we deliver to over 80 countries and our online business is complemented by our industry-leading retail stores.

Job Summary

We are seeking an energetic and ambitious Service Advisor who fully understands the world of luxury fashion and lifestyle to expand upon our current service team. As a Service Advisor, you will be responsible for newly engaging with customers, developing potential customers, and building upon the existing customer base, while exceeding customer and company expectations at every level.

Key Responsibilities

  • You will network amongst the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
  • You will support the store team in its combined efforts to maximize sales and heighten company profile.
  • You will outwardly display exemplary service techniques driving excellence of service as a basic standard.
  • You will support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
  • You will maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
  • You will share your in-depth knowledge of the product we sell and the industry within which we work with our customer base.
  • You will handle all financial transactions professionally, assuming accountability for accuracy.

Requirements

  • You must have experience in a customer-facing role, ideally within luxury fashion or a related industry.
  • Ambition within the Retail function – we want to develop you within our business.
  • You must be sociable and charismatic with an innate ability to engage with and interact with all customer types.
  • You should be able to demonstrate excellent written and verbal communication skills.

What We Can Offer You

  • Competitive salary
  • Generous staff discount and staff sales
  • 29 days holidays including bank holidays and birthday
  • Access to Employee Assistance Programme
  • Company pension scheme
  • Opportunities for professional development and career progression

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