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Luxury Fashion Service Advisor

2 months ago

Manchester, United Kingdom END. Full time

**About Us**

END. is a leading technology-driven retailer that offers luxury and contemporary apparel and exclusive sneaker drops to a global audience.

**Job Summary**

We are seeking an energetic and ambitious Service Advisor who fully understands the world of luxury fashion and lifestyle to expand upon our current service team.

**Key Responsibilities**

  • Network amongst the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
  • Support the store team in its combined efforts to maximise sales and heighten Company profile.
  • Display exemplary service techniques driving excellence of service as a basic standard.
  • Support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
  • Maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
  • Share in-depth knowledge of the product we sell and the industry within which we work with our customer base.
  • Handle all financial transactions professionally assuming accountability for accuracy.

**Requirements**

  • Experience in a customer-facing role, ideally within luxury fashion or a related industry.
  • Ambition within the Retail function – we want to develop you within our business.
  • Sociable and charismatic with an innate ability to engage with and interact with all customer types.
  • Excellent written and verbal communication skills.

**What We Offer**

  • Competitive salary
  • Generous staff discount and staff sales
  • 29 days holidays including bank holidays and birthday
  • Access to Employee Assistance Programme
  • Company pension scheme
  • Opportunities for professional development and career progression