Luxury Fashion Service Advisor

3 weeks ago


Manchester, United Kingdom END Full time

At END., we're on a mission to deliver exceptional customer experiences in the world of luxury fashion. As a Service Advisor, you'll play a vital role in building strong relationships with our customers, driving sales, and exceeding expectations.

Key Responsibilities:

  • Network with customers to develop new relationships and exceed sales targets.
  • Support the store team to maximize sales and enhance the company's profile.
  • Provide exemplary service techniques to drive excellence in customer service.
  • Support store operations by maintaining a good working knowledge of processes and procedures.
  • Maintain awareness of product and merchandising standards, replenishing stock and following VM guidelines.
  • Share in-depth knowledge of products and the industry with customers.
  • Handle financial transactions professionally and assume accountability for accuracy.

Requirements:

  • Experience in a customer-facing role, ideally in luxury fashion or a related industry.
  • Ambition within the retail function - we want to develop you within our business.
  • Sociable and charismatic with an innate ability to engage with and interact with all customer types.
  • Excellent written and verbal communication skills.

What We Offer:

  • 28 days holiday (including bank holidays and birthday)
  • Company pension scheme
  • Generous staff discount
  • Access to Employee Assistance Programme
  • Healthcare Cash Plan
  • Opportunities for professional development and career progression
  • Cycle-to-work scheme

We're passionate about delivering a first-class customer experience, and we're looking for someone who shares our values and is dedicated to excellence.



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