Luxury Fashion Service Advisor
3 weeks ago
At END., we're on a mission to deliver exceptional customer experiences in the world of luxury fashion. As a Service Advisor, you'll play a vital role in building strong relationships with our customers, driving sales, and exceeding expectations.
Key Responsibilities:
- Network with customers to develop new relationships and exceed sales targets.
- Support the store team to maximize sales and enhance the company's profile.
- Provide exemplary service techniques to drive excellence in customer service.
- Support store operations by maintaining a good working knowledge of processes and procedures.
- Maintain awareness of product and merchandising standards, replenishing stock and following VM guidelines.
- Share in-depth knowledge of products and the industry with customers.
- Handle financial transactions professionally and assume accountability for accuracy.
Requirements:
- Experience in a customer-facing role, ideally in luxury fashion or a related industry.
- Ambition within the retail function - we want to develop you within our business.
- Sociable and charismatic with an innate ability to engage with and interact with all customer types.
- Excellent written and verbal communication skills.
What We Offer:
- 28 days holiday (including bank holidays and birthday)
- Company pension scheme
- Generous staff discount
- Access to Employee Assistance Programme
- Healthcare Cash Plan
- Opportunities for professional development and career progression
- Cycle-to-work scheme
We're passionate about delivering a first-class customer experience, and we're looking for someone who shares our values and is dedicated to excellence.
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