IT Support Specialist

5 days ago


Dunfermline, Fife, United Kingdom Searchability Full time
Job Title: 1st Line Support Engineer

We are seeking a skilled 1st Line Support Engineer to join our team. As a 1st Line Support Engineer, you will be responsible for providing technical support to our customers and clients.

Key Responsibilities:
  • Provide technical support to customers and clients via phone, email, and in-person.
  • Identify and troubleshoot technical issues with hardware and software.
  • Collaborate with the 2nd Line Support team to resolve complex technical issues.
  • Document and track technical issues using ServiceNow.
Requirements:
  • 1-2 years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Knowledge of Windows operating systems and hardware.
  • Ability to work in a fast-paced environment.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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