Senior Sourcing
2 weeks ago
We are seeking a highly motivated Senior Sourcing & Vendor Manager to support Internet Service Provider (ISP) carrier relationship management for APAC-based vendors. As a key member of the Strategic IP Services (SIPS) Team, you will be responsible for managing the overall relationship with a portfolio of vendors, serving as the primary point of contact for vendor escalation, and hosting regular business reviews to ensure contract adherence and service level agreement (SLA) compliance.
Key Responsibilities- Generate and report vendor performance data against established Key Performance Indicators (KPIs).
- Identify key activities, set strategic direction, and establish potential development opportunities for the Global Vendor Management program.
- Closely monitor vendor performance against contractual SLAs, identifying any SLA breaches or missed targets, and initiating the appropriate financial recourse mechanisms.
- Lead efforts to root cause resolve any vendor performance anomalies or exceptions.
- Interact with internal incident management teams to develop automated methods for collecting and analyzing circuit metrics, as well as standardize circuit outage and network availability reporting.
- Collects and inputs vendor performance data from various stakeholder groups and tools into a vendor performance workbook.
- Initiates vendor disputes related to SLA infractions to obtain service credits and follows through to dispute resolution.
- Supports onboarding and maintenance of supplier escalation matrices.
- Manages voice and data circuit detail governance, reconciles inventory discrepancies, and evaluates circuit contract term expirations to partner closely with ISPs to drive cost optimization opportunities.
- Drives vendor agreement to Amazon key terms and conditions on MTSA and Wireline Service Schedules.
Communications and Technology Services (CTS) is an organization defined by two core teams, Strategic IP Services (SIPS) and Cabling Infrastructure Technology (CIT), our mission is to transform telecommunications and cabling infrastructure services for IT Services (ITS) by relentlessly pursuing excellence in every aspect of our business. We seek to create an environment where Amazonians thrive on our support. We envision not just a service provider to our customers, but a strategic partner in our customers' success stories, driving value, reducing complexities, and setting new benchmarks in customer experience and satisfaction.
Requirements- Bachelor's degree.
- Experience managing programs across cross-functional teams, building processes and coordinating release schedules.
- Experience interpreting data and making business recommendations.
- Experience identifying, negotiating, and executing complex legal agreements.
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