Service Coordinator

3 weeks ago


Portsmouth, Portsmouth, United Kingdom Workshop Recruitment Full time
Job Description

Our client is seeking a Senior Service Coordinator to oversee the logistical management of workers and subcontractors to meet repair appointments while delivering exceptional customer service.

Working in a call centre environment, you will manage a team of Service Coordinators, ensuring they plan future appointments and schedule appointments for the day at the requested time by the customer while maintaining capacity for appointments.

Responsibilities

  1. Supervise the performance of the team to ensure appointments are resourced and managed, allocating the right workers based on skills, availability, and locality to the jobs.
  2. Supervise the performance of the resource team to plan ahead for future jobs and appointments.
  3. Monitor call centre screens and statuses to identify potential issues before they happen, supervising and supporting the team to make the correct decisions to rectify through to resolution.
  4. Manage conflict, issues, and poor performance of your team to achieve a positive outcome.
  5. Work closely with Office Supervisors to ensure the Call Centre team is effective and efficient.

Skills/Knowledge

  1. 2 years' experience supervising a team within a contact centre/office environment.
  2. Basic knowledge of building maintenance trades.
  3. Able to support, coach, and develop a team to improve services provided.
  4. Able to recruit and induct staff ensuring they have a professional introduction to the company and contract.
  5. Good computer skills in MS Office and comfortable using job management systems.
  6. Extremely organised and self-motivated, able to self-manage and prioritise work with a desire to solve problems and eliminate waste.

Additional Information

  • Working hours – 8am – 5pm Monday to Friday (40 hours per week)
  • 23 days holiday
  • Pension
  • Life Insurance

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