Service Coordinator
3 weeks ago
Our client is seeking a Senior Service Coordinator to oversee the logistical management of workers and subcontractors to meet repair appointments while delivering exceptional customer service.
Working in a call centre environment, you will manage a team of Service Coordinators, ensuring they plan future appointments and schedule appointments for the day at the requested time by the customer while maintaining capacity for appointments.
Responsibilities
- Supervise the performance of the team to ensure appointments are resourced and managed, allocating the right workers based on skills, availability, and locality to the jobs.
- Supervise the performance of the resource team to plan ahead for future jobs and appointments.
- Monitor call centre screens and statuses to identify potential issues before they happen, supervising and supporting the team to make the correct decisions to rectify through to resolution.
- Manage conflict, issues, and poor performance of your team to achieve a positive outcome.
- Work closely with Office Supervisors to ensure the Call Centre team is effective and efficient.
Skills/Knowledge
- 2 years' experience supervising a team within a contact centre/office environment.
- Basic knowledge of building maintenance trades.
- Able to support, coach, and develop a team to improve services provided.
- Able to recruit and induct staff ensuring they have a professional introduction to the company and contract.
- Good computer skills in MS Office and comfortable using job management systems.
- Extremely organised and self-motivated, able to self-manage and prioritise work with a desire to solve problems and eliminate waste.
Additional Information
- Working hours – 8am – 5pm Monday to Friday (40 hours per week)
- 23 days holiday
- Pension
- Life Insurance
-
Project Coordinator
1 month ago
Portsmouth, Portsmouth, United Kingdom Hampshire Recruitment Service Full timeProject Coordinator OpportunityWe are seeking a highly organized and detail-oriented Project Coordinator to join our client's team in Portsmouth. As a Project Coordinator, you will play a crucial role in ensuring the smooth execution of construction projects.Key Responsibilities:Facilitate project planning and coordination, ensuring all elements are aligned...
-
Project Coordinator
1 month ago
Portsmouth, Portsmouth, United Kingdom Hampshire Recruitment Service Full timeProject Coordinator OpportunityWe are seeking a highly organized and detail-oriented Project Coordinator to join our client's team in Portsmouth. As a Project Coordinator, you will play a crucial role in ensuring the smooth execution of construction projects.Key Responsibilities:Facilitate project planning and coordination, ensuring all elements are aligned...
-
Senior Service Coordinator
6 days ago
Portsmouth, Portsmouth, United Kingdom Workshop Recruitment Full timeJob DescriptionWorkshop Recruitment is seeking a Senior Service Coordinator to oversee the logistical management of workers and subcontractors, ensuring exceptional customer service is delivered. This role involves managing a team of Service Coordinators, planning future appointments, and scheduling appointments for the day at the customer's requested time...
-
Customer Service Coordinator
3 weeks ago
Portsmouth, Portsmouth, United Kingdom Workshop Recruitment Full timeOur client, a forward-thinking business, is seeking a customer-focused individual to work from home. As a key member of their team, you will be responsible for scheduling and coordinating services and visits, handling a high volume of calls, and ensuring smooth operations.Main ResponsibilitiesManage a high volume of inbound and outbound calls to schedule...
-
Customer Service Coordinator
3 weeks ago
Portsmouth, Portsmouth, United Kingdom Workshop Recruitment Full timeOur client, a forward-thinking business, is seeking a customer-focused individual to work from home. As a key member of their team, you will be responsible for scheduling and coordinating services and visits, handling a high volume of calls, and ensuring smooth operations.Main ResponsibilitiesManage a high volume of inbound and outbound calls to schedule...
-
Senior Service Coordinator
2 weeks ago
Portsmouth, Portsmouth, United Kingdom Workshop Recruitment Full timeJob DescriptionOur client is seeking a Senior Service Coordinator to oversee the logistical management of workers and subcontractors, ensuring timely repair appointments and exceptional customer service.Working in a call centre environment, you will lead a team of Service Coordinators, planning future appointments and scheduling appointments for the day,...
-
Customer Service Coordinator
3 days ago
Portsmouth, Portsmouth, United Kingdom Workshop Recruitment Full timeWorkshop Recruitment is seeking a skilled Customer Service Co-ordinator to join their team. This role will involve managing a high volume of inbound and outbound calls, scheduling appointments, and coordinating visits.Main ResponsibilitiesAnswering customer calls and resolving their queries in a timely and professional manner.Using the company's inhouse...
-
Senior Service Coordinator
1 week ago
Portsmouth, Portsmouth, United Kingdom Workshop Recruitment Full timeJob Title: Senior Service Coordinator - Logistics ManagerJob Summary: We are seeking a highly skilled Senior Service Coordinator to join our team at Workshop Recruitment. As a Senior Service Coordinator, you will be responsible for the logistical management of workers and subcontractors to meet repair appointments while delivering exceptional customer...
-
Finance and Customer Service Coordinator
2 months ago
Portsmouth, Portsmouth, United Kingdom Workforce Full time**About Workforce**We are a leading provider of innovative solutions for the oil and gas industry, specializing in the design, manufacturing, and supply of advanced filtration systems.**Job Summary**We are seeking a highly skilled and versatile professional to join our team as a Finance and Customer Service Coordinator. This is an exciting opportunity to...
-
Finance and Customer Service Coordinator
2 months ago
Portsmouth, Portsmouth, United Kingdom Workforce Full time**About Workforce**We are a leading provider of innovative solutions for the oil and gas industry, specializing in the design, manufacturing, and supply of advanced filtration systems.**Job Summary**We are seeking a highly skilled and versatile professional to join our team as a Finance and Customer Service Coordinator. This is an exciting opportunity to...
-
Sales and Customer Service Coordinator
2 weeks ago
Portsmouth, Portsmouth, United Kingdom V3 Recruitment Ltd Full timeOur client, a leading recruitment agency, is seeking a highly skilled Sales Coordinator to join their team in Portsmouth. The ideal candidate will have excellent sales and negotiation skills, with a strong focus on customer satisfaction.Key responsibilities include:Ensuring overall customer satisfaction by guiding the customer through the sales...
-
Sales and Customer Service Coordinator
2 weeks ago
Portsmouth, Portsmouth, United Kingdom V3 Recruitment Ltd Full timeOur client, a leading company in the industry, is seeking a highly skilled Sales Coordinator to join their team at their Portsmouth location.Key Responsibilities:Deliver exceptional customer service by guiding customers through the sales process, ensuring their needs are met and exceeded.Provide competitive pricing and expert advice in a timely manner,...
-
Sales and Customer Service Coordinator
2 weeks ago
Portsmouth, Portsmouth, United Kingdom V3 Recruitment Ltd Full timeOur client, a leading company in the industry, is seeking a highly skilled Sales Coordinator to join their team at their Portsmouth location.Key Responsibilities:Deliver exceptional customer service by guiding customers through the sales process, ensuring their needs are met and exceeded.Provide competitive pricing and expert advice in a timely manner,...
-
Logistics Coordinator
6 days ago
Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full timeJob Title: Logistics CoordinatorJob Summary: Dynamite Recruitment Solutions Ltd is seeking a skilled Logistics Coordinator to join their team in Portsmouth. As a Logistics Coordinator, you will be responsible for allocating trade operatives, contractors, and sub-contractors to complete services and repairs within properties.Key Responsibilities: • Working...
-
Logistics Coordinator
3 weeks ago
Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full timeLogistics Coordinator Job DescriptionWe are seeking an experienced Logistics Coordinator to join our team at Dynamite Recruitment Solutions Ltd. As a Logistics Coordinator, you will play a crucial role in managing the day-to-day logistics process for parts shipments globally.Key Responsibilities:Logistics Process Management: Manage the day-to-day logistics...
-
Logistics Coordinator
3 weeks ago
Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full timeLogistics Coordinator Job DescriptionWe are seeking an experienced Logistics Coordinator to join our team at Dynamite Recruitment Solutions Ltd. As a Logistics Coordinator, you will play a crucial role in managing the day-to-day logistics process for parts shipments globally.Key Responsibilities:Logistics Process Management: Manage the day-to-day logistics...
-
Logistics Coordinator
3 weeks ago
Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full timeLogistics Coordinator Job DescriptionWe are seeking an experienced Logistics Coordinator to join our team at Dynamite Recruitment Solutions Ltd. As a Logistics Coordinator, you will play a crucial role in managing the day-to-day logistics process for parts shipments globally.Key Responsibilities:Logistics Process Management: Manage the day-to-day logistics...
-
Logistics Coordinator
3 weeks ago
Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full timeLogistics Coordinator Job DescriptionWe are seeking an experienced Logistics Coordinator to join our team at Dynamite Recruitment Solutions Ltd. As a Logistics Coordinator, you will play a crucial role in managing the day-to-day logistics process for parts shipments globally.Key Responsibilities:Logistics Process Management: Manage the day-to-day logistics...
-
Project Coordinator
4 weeks ago
Portsmouth, Portsmouth, United Kingdom NET Recruit Full timeProject Coordinator Job DescriptionWe are seeking an experienced Project Coordinator to join our team at NET Recruit. As a Project Coordinator, you will play a key role in the planning, development, and implementation of projects across various sectors, including healthcare.Key Responsibilities:Manage the project lifecycle, from planning to delivery,...
-
Facilities Coordinator
2 weeks ago
Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full timeJob Title: Facilities CoordinatorAt Dynamite Recruitment Solutions Ltd, we are seeking a skilled Facilities Coordinator to join our team. As a key member of our operations team, you will be responsible for coordinating the allocation of trade operatives, contractors, and sub-contractors to ensure timely completion of services and repairs within...