Bilingual Customer Support Associate

3 weeks ago


Chester, Cheshire, United Kingdom Planet Pharma Full time

Position: Customer Service Associate - Dutch Speaking

Company: Global Leading Pharmaceutical

Location: Chester, England, United Kingdom (hybrid)

Contract Type: Temporary (9 months)

Key Responsibilities

  • Manage order processing and respond to customer inquiries.
  • Input orders into the SAP system and oversee CRM operations.
  • Deliver exceptional customer service, address complaints, and manage orders.
  • Oversee backorders and facilitate returns for clients.
  • Address and resolve internal inquiries as needed.
  • Assist with internal and external audit processes.

Essential Qualifications

  • Proven experience in customer service, administrative, or logistics roles.
  • Fluency in Dutch and English is required.
  • Familiarity with CRM systems such as Oracle or SAP is preferred.

We encourage interested candidates to consider this opportunity.

ABOUT PLANET PHARMA

Planet Pharma is a globally recognized Employment Business/Agency headquartered in Chicago, with a regional office in Central London. We have established a comprehensive international platform, allowing us to operate compliantly in over 30 countries, supported by a network of more than 2500 active contractors worldwide, along with a strong focus on permanent recruitment.

Our deep industry knowledge and strong client relationships set us apart. Recently, we were honored by FORBES as the 17th best professional staffing firm and have received multiple accolades for our commitment to excellence in service delivery. Our expertise spans various functional areas, including Regulatory Affairs, Pharmacovigilance, Quality Assurance, Quality Control, Clinical Development, Biostatistics, and Medical Affairs.

We are an equal opportunity Recruitment Business and Agency.

We welcome applications from all qualified candidates, regardless of race, gender, disability, religion, sexual orientation, or age.



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