Store Manager

5 days ago


Queensferry, Edinburgh, United Kingdom Gravity Recruit Full time

Job Title: Store Manager - Retail Operations Lead

Job Summary:

We are seeking an experienced Store Manager to lead our retail operations team and drive business growth. As a Store Manager, you will be responsible for managing a team of retail professionals, maximizing store performance, and delivering exceptional customer experiences.

Key Responsibilities:

  • Operational Excellence: Develop and implement store plans to achieve operational objectives, ensuring a safe, legal, and high-performing business environment.
  • Customer Experience: Translate customer service expectations into actionable plans, ensuring the team delivers exceptional customer experiences that set us apart from competitors.
  • Team Development: Own and deliver succession plans to ensure the continued growth and sustainability of the business through our people.
  • Business Growth: Identify business opportunities and drive performance across all operational KPIs to optimize EBITDA.
  • Community Engagement: Drive the promotion of our business by engaging with and supporting local organizations and communities to create a unique point of difference.

Requirements:

  • Previous Management Experience: Proven experience in managing teams within a fast-paced retail or similar operation.
  • Commercial Awareness: Demonstrated commercial awareness and business planning skills.
  • Customer Service: Committed to achieving and sustaining exceptional customer service standards.
  • People Management: Proven people management skills, including communication, influencing, and collaborative working.
  • Personal Qualities: Enthusiastic, flexible, and positive attitude, with a commitment to developing own skills and applying learning to improve performance.

What We Offer:

We recognize the importance of our people and encourage development and progression from within. We offer a competitive salary and benefits package, including a generous bonus, pension, and colleague discount scheme.


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