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Housing Maintenance Coordinators
3 months ago
Brackenberry Ltd is collaborating with a Local Authority to recruit a Housing Maintenance Coordinator for a 3-month contract, with the possibility of extension based on client needs. We invite you to submit your CV for consideration.
Compensation: £22.76 per hour
Key Responsibilities:
- Accurately assess repair needs, generate orders in IT systems for contractors, and schedule appointments.
- Proven experience in a contact center environment handling a high volume of calls to meet performance targets.
- Skilled in managing phone inquiries with professionalism, courtesy, sensitivity, and efficiency, ensuring a high standard of customer service while adapting communication methods to suit individual customer needs.
- Strong communication abilities to coordinate with various departments, agencies, and contractors as necessary.
- Collaborate proactively with team members to enhance customer service delivery and conduct outbound calls as needed.
Required Qualifications:
- Understanding of key issues impacting social housing.
- ITQ2 or equivalent proficiency in Information Technology.
- Experience managing all facets of building maintenance and repairs in a dynamic setting.
Important Notes:
- Availability for immediate work or at short notice is essential.
- Eligibility to work in the U.K. is required.
- This position necessitates an enhanced DBS check.
Disclaimer: Brackenberry Ltd operates as an Employment Business concerning this vacancy. We are dedicated to promoting equality in the workplace and are an equal opportunity employer. All roles are temporary, though they may be extended or potentially become permanent.
Important: By applying, you grant us permission to submit your CV for this role and represent you unless you specify otherwise. Your DBS must be either processed through us or accompanied by a subscription to the DBS updating service.
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