Fleet Management Specialist
5 days ago
Zenith is seeking a skilled Fleet Controller to join our Commercial division. As a key member of our fleet desk team, you will be responsible for advising stakeholders on vehicle repairs and providing exceptional customer service.
Key Responsibilities- Provide effective customer service and build relationships with internal and external customers
- Work collaboratively with the fleet desk team and liaise with other departments to ensure seamless communication
- Identify mechanical problems by questioning customers and prioritizing work effectively
- Ensure accurate recording of systems and updates, and enter information into internal software systems correctly
- Monitor and organize contracts, and liaise with Contract Relationship Manager and Customer Service Manager as needed
- Deal with day-to-day queries and escalations from customers, and provide regular updates on repair progress
- Report defects to customers, prepare estimates and quotations, and obtain covering order numbers
We are looking for a candidate with a strong knowledge of LCV and HGV compliance, and proven experience in a similar role. You should be able to work in a fast-paced environment, have excellent telephone-based customer service skills, and be organized and reliable.
What We Offer- Salary £14,500 (pro rata)
- Company bonus on top of salary
- Agile working/hybrid working after successful probation period
- 24 days holiday, increasing with length of employment
- Your birthday off
- Great pension contribution by Zenith (6.25%)
- Private medical insurance as standard
- Life cover
- Access to our own Zenith GP - on site and virtual for self and immediate family
- Massages on site
- Zenith AA breakdown cover
- Excellent referral scheme if you recommend a friend to us
- Sports and social club - company/team activities
- Free parking
- Onsite bistro
- Equality, diversity, and inclusion networks
- Perks at Work - save money on everyday essentials with access to shopping discounts
- Buy/sell holidays
- Critical illness cover
- Dental cover
- Cash plan
- Cycle to work scheme
- Tech scheme
- Season ticket loans
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