Fleet Management Specialist
2 months ago
We are seeking a highly skilled Fleet Controller to join our dynamic team at Zenith, the UK's leading independent leasing, fleet management, and vehicle outsourcing business. As a key member of our Commercial division, you will be responsible for advising stakeholders on vehicle repairs and managing day-to-day cost-effective decisions.
About the Role
- Provide exceptional customer service and build strong relationships with internal and external customers
- Work collaboratively with the fleet desk team and liaise effectively with other departments
- Identify mechanical problems through effective questioning and prioritise work to ensure accurate system updates
- Monitor and organise contracts, ensuring all information is correctly entered into internal software systems
- Liaise with Contract Relationship Manager and Customer Service Manager to resolve any issues
- Deal with day-to-day customer queries and escalations, providing regular updates on repair progress
- Report defects to customers, preparing estimates and quotations, and obtain covering order numbers
About You
- Proven experience in LCV and HGV compliance, with a strong knowledge of industry regulations
- Ability to work in a fast-paced and demanding environment, with excellent telephone-based customer service skills
- Excellent verbal and written communication skills, with a high level of organisation and reliability
What We Offer
- Competitive salary of £14,500
- Company bonus scheme
- Agile working and hybrid working options after successful probation period
- 24 days holiday, increasing with length of employment
- Great pension contribution by Zenith (6.25%)
- Private medical insurance and life cover
- Access to our on-site GP and virtual GP services
- Massages on site
- Zenith AA breakdown cover
- Excellent referral scheme
- Sports and social club
- Free parking
- On-site bistro
- Equality, diversity, and inclusion networks
- Perks at Work
- Cycle to Work Scheme
- Tech scheme
- Season ticket loans
We are committed to creating a diverse and inclusive workplace, where everyone feels valued and supported. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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