Service Operations Manager

2 months ago


Leeds, Leeds, United Kingdom Lookers Full time

Exciting Career Opportunity:

Leeds Ford, a leading dealership within Lookers, a top three motor vehicle retailer in the UK, is seeking a dynamic Service Manager to lead our team. As a Service Manager, you will oversee a team of 24 members, including Service Advisors and Technicians, ensuring exceptional customer service and departmental performance. This role offers a competitive salary package of up to £60,000 OTE.

Key Responsibilities:

  • Provide guidance and training to the service team to enhance their skills and knowledge.
  • Maximize customer satisfaction and department performance through data-driven decision making.
  • Analyze market trends and statistics to identify opportunities for growth and improvement.
  • Organize and manage forecasts and reports efficiently to inform business decisions.
  • Develop and implement customer satisfaction processes to drive loyalty and retention.

Requirements:

Previous experience in a premium automotive environment, strong leadership skills, and a full UK driving licence are essential for this role.

About Lookers:

Lookers is a leading motor vehicle retailer in the UK, with over 150 dealerships nationwide. We offer competitive salaries, enhanced holidays, car schemes, and career development opportunities through manufacturer brand and management training.

We value inclusivity, diversity, and personal development, and are committed to creating a positive and supportive work environment.



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