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Senior Housing Benefits Recovery Specialist
2 months ago
Location: Hybrid working, London Borough of Harrow, Forward Drive, HA3 8NT
Employer: Pertemps Recruitment Partnership for London Borough of Harrow
Contract Type: Temporary Assignment
Hours of Work: 36 hours per week, Monday to Friday, 09:00 am - 05:00 pm
Pay Rate: £23.86 PAYE, £30.56 Umbrella per hour
Job OverviewPertemps Harrow is seeking a motivated Senior Housing Benefits Recovery Officer to join their expanding team. This role offers a competitive pay rate and the opportunity to work with a dynamic team.
Key Responsibilities- Identify, categorize, and recover overpayments of housing benefits
- Provide support and advice to tenants regarding their housing benefits and council tax support
- Work closely with external agencies such as the Department for Work and Pensions (DWP) and Citizens Advice Bureau to ensure tenants receive the support they need
- Keep accurate records of all benefit claims and related transactions
- Ensure that all policies and procedures related to housing benefits are followed correctly
- Train and support junior staff members in the housing benefits team
- Prepare and present reports on housing benefit activities and performance
- Ensure compliance with all relevant legislation and regulations
- Address and resolve any issues or disputes related to housing benefits
- Extensive and recent experience in submitting Housing Benefit Appeals and attending/presenting hearings at tribunals
- Significant experience in Housing Benefits administration or a related field
- Experience in managing and processing Housing Benefit claims
- Strong understanding of housing legislation, including tenancy enforcement, debt recovery, and anti-social behaviour
- In-depth knowledge of welfare benefits, especially Housing Benefits
- Excellent communication and customer service skills to interact effectively with tenants and external agencies
- Strong analytical and problem-solving skills to assess and process claims accurately
- Ability to manage and prioritize a high volume of work efficiently
Pertemps Recruitment Partnership has been a market leader in staffing solutions for nearly 60 years. Recognized by The Sunday Times as one of the Best 100 Companies to work for 14 years running, we pride ourselves on our personal touch and commitment to our employees.
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