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Property Portfolio Administrator

2 months ago

Shrewsbury, Shropshire, United Kingdom Prince Personnel Limited Full time
About the Role

We are seeking a highly skilled Property Portfolio Manager to join our prestigious client's well-established company in Shropshire. As a Property Portfolio Manager, you will be responsible for providing exceptional levels of service to your portfolio of clients, ensuring compliance and Health & Safety are being adhered to, and preparing, agreeing and issuing service charge budgets.

Key Responsibilities
  1. Client Service: Provide exceptional levels of service to your portfolio of clients, ensuring their needs are met and exceeded.
  2. Site Inspections: Travel to your clients' sites to conduct basic inspections and monitor onsite works, ensuring compliance with Health & Safety regulations.
  3. Service Charge Budgets: Prepare, agree and issue service charge budgets, factoring in previous spend and any work that is potentially due to be needed.
  4. Area Meetings: Attend area meetings with key representatives to discuss site-related matters and ensure effective communication.
  5. Site Reports: Carry out periodic inspections of the property and prepare site reports for the client, landlord, residents' committee or insurance company.
  6. Health & Safety: Ensure compliance with Health & Safety Regulations and maintain accurate records of Risk Assessments, their dates and planned frequency for re-inspection.
  7. Contractor Management: Meet at the property with contractors to ensure the conditions of their contract are adhered to and inspect works after they have been carried out.
  8. Common Area Maintenance: Arrange for the maintenance of all areas which are common to all lessees under the terms of the lease.
  9. Management Agreements: Ensure that Management Agreements are in place for all clients and developments.
  10. Budget Preparation: Prepare budgets for each property within the portfolio and prepare notes of explanation for each property within the portfolio.
  11. Client Liaison: Liaise with clients/landlords to agree the service charge budget.
  12. Repair and Maintenance: Arrange day-to-day items of repair and obtain two quotations for all works costing over £250 prior to the works being commenced (except in the case of emergency).
  13. Additional Items: Arrange provision of additional items (signs, lights etc) required by the development subject to the terms of the lease.
  14. Fire Door Inspections: Undertake routine fire door inspections to communal fire doors in managed blocks under 18m, subject to passing the BRE Fire Door Course.
  15. Decoration Maintenance: Arrange maintenance of external and internal decorations.
  16. New Business Development: Actively seeking new business opportunities.
  17. Issue Resolution: Supporting in resolving any issues that may arise.
  18. Service Level Negotiation: Negotiating on what service levels are realistic and what charges might be applicable if additional services are required.
Requirements

We are ideally looking for a strong customer services individual who can be a great problem solver and resolve complaints or issues effectively and efficiently. Experience in the property or construction sector, or client account management, is a good advantage, but not essential. This role will be field-based at least 1-2 days a week, and you must have a driver's licence and be flexible on driving to each site within your territory.