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Arrears Recovery Specialist

2 months ago

Nottingham, Nottingham, United Kingdom Connells Group HQ Full time
{"title": "Arrears Coordinator", "description": "Role Overview

Countrywide is seeking a driven and professional customer service specialist to support the accounting functions within our estate agency network.

Key Responsibilities
  • Provide credit control and debt recovery services on residential tenancies.
  • Liaise with tenants and guarantors regarding rent arrears by telephone and in writing.
  • Keep Landlord clients fully informed at all stages.
Requirements
  • Demonstrate outstanding customer service skills to handle situations where tact and diplomacy are imperative.
  • Support customers in an efficient and engaging way.
  • Build strong relationships through rapport with customers and colleagues alike.
  • Have a keen eye for detail.
  • Have a willingness to learn and proactively build knowledge and understanding of relevant legislation.
What You Get
  • Pension scheme.
  • 23 days annual leave, increasing with service.
  • Training and career progression opportunities.
  • Industry recognised qualifications.
  • Discount schemes.
  • Free on-site parking.
About Connells Group

Countrywide is now part of Connells Group, the UK\u2019s largest property services group, serving customers nationwide across more than 85 brands.

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates.

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