Senior Marketing Analytics Leader

3 weeks ago


Salisbury, Wiltshire, United Kingdom National Trust Full time
Job Overview

Position Summary

We are seeking a Senior Marketing Analytics Manager to oversee the Marketing division at the National Trust. This pivotal role will guide a team of skilled data analysts and marketing professionals to assess and enhance multi-channel marketing initiatives and supporter experiences. As a key leader, you will establish the vision and strategy for your team, providing valuable insights to the organization regarding our audience and the effectiveness of National Trust marketing efforts. Your contributions will have a significant impact across the organization.

Marketing at the National Trust is central to fostering connections between individuals and the places we cherish. By leveraging data and insights, we aim to comprehend the behaviors and motivations of our supporters, inspiring meaningful interactions, promoting one of the nation's beloved brands, and encouraging visits, memberships, donations, or volunteerism.

Work Environment

Our organization is larger and more complex than it may seem, with passionate individuals striving to achieve more. We are committed to inclusivity, ensuring that everyone feels a sense of belonging.

Your primary work location will be our head office, with opportunities to discuss and establish remote working arrangements that suit both you and the Trust.

Key Responsibilities

As part of the Supporter Data & Customer Journeys team, you will be tasked with delivering marketing and audience analytics to various stakeholders across the Trust.

Your role will involve developing and mentoring your team to utilize our advanced marketing and data platforms (Salesforce Marketing Cloud, Data Cloud, Marketing Intelligence, Tableau, and Snowflake). You will support them in conducting thorough analyses, identifying trends in audience behavior, and presenting findings in a clear, actionable manner that aids stakeholders in understanding audience needs. You will also guide the implementation of our marketing segmentation strategy to facilitate personalized customer journeys.

Collaboration with cross-functional teams will be essential, building upon existing foundations to ensure appropriate data access for marketing and other departments within the Trust. You will partner with IT and Data teams to uphold data quality standards and comply with data privacy regulations.

Candidate Profile

We encourage candidates to review the complete role profile for a comprehensive understanding of this position. While not all qualifications are mandatory, we are looking for individuals who possess:

  • Proven experience as an organized and inspiring team leader, having successfully developed a team of data analysts.
  • Extensive knowledge and experience in customer analytics and segmentation strategies.
  • Expertise in cross-channel marketing analytics, channel performance, and attribution.
  • A methodical approach to scoping and delivering analytics and insights.
  • The ability to distill complex analyses into actionable insights that inform business investment decisions.
  • Strong communication skills to convey complex information effectively to non-technical audiences.
  • Experience with databases, data models, SQL, and marketing and digital analytics tools.
  • Proficiency in creating data-driven customer journeys and experiences.

Benefits

The National Trust is dedicated to fostering an inclusive culture where diversity is valued. We strive to ensure our workforce reflects the communities we serve.

Our benefits package includes:

  • Generous pension scheme of up to 10% of basic salary.
  • Complimentary access to National Trust locations for you, a guest, and your children (under 18).
  • Rental deposit loan scheme.
  • Season ticket loan.
  • Electric vehicle car lease scheme.
  • Employee perks such as discounts on gym memberships, shopping, and cinema tickets.
  • Holiday allowance of up to 32 days based on length of service, plus a holiday purchase scheme.
  • Flexible working arrangements where feasible.
  • Employee assistance program.
  • Free parking at most Trust locations.

For more information about the benefits we offer, please refer to our dedicated resources.

Commitment to Diversity

The National Trust is committed to creating a fair and equitable society, free from discrimination. We celebrate diversity and encourage applications from all backgrounds.

Safeguarding Commitment

The National Trust prioritizes safe recruitment processes to attract and appoint suitable staff and volunteers. We will not consider applicants who are unsuitable to work with children, young people, or vulnerable adults.



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