Information and Support Coordinator

8 hours ago

Leicestershire, United Kingdom Leicestershire County Council Full time
About the Role

This is an exciting opportunity to join our team as an Information and Support Coordinator, where you will play a vital role in supporting the tracking, identification, and monitoring of children and young people who are at risk of not receiving the appropriate level of education.

You will work across the service, department, and with partners to ensure the educational needs of children and their families are clarified, and responses are coordinated. Your key responsibilities will include:

  • Receiving requests for service following triage by the Inclusion Pathway Manager, processing following pathways and service guidance, and contacting referrers, families, etc. as required.
  • Providing telephone advice and support to families, including directing them to self-help resources, following scripts and guidance, and identifying where needs are greater than can be met by advice only.
  • Providing information about other services that may be available for self-referral or open access.
  • Providing telephone support and guidance on basic behavior strategies.
  • Contacting families to enable the tracking and educational route for children and young people.
  • Contributing to a duty rota for the Inclusion and Career Advice helpline, taking telephone messages and updates for Managers and caseworkers, and offering basic advice.

You will also be responsible for developing and maintaining a high level of awareness of the range of services on offer to children, young people, and their families, both within the localities and on a county-wide or national basis. You will work collaboratively with other coordinators in the team to assist in managing demand at peak times in response to the needs of the service.

About You

To be successful in this role, you will need:

  • NVQ Level 3 or equivalent, or demonstrable multi-agency experience evidenced against the headings below.
  • Experience of working in children or family services within a health, social care, or education context.
  • Experience of working in a multi-agency environment, collaborating and partnering with colleagues from a range of agencies and services.
  • Excellent interpersonal skills, able to work alongside colleagues from different agencies and services, using a focus on improving outcomes for children and young people to work through any differences or conflicts between individuals or agencies.
  • Ability to use Microsoft Office applications, including Word, PowerPoint, Access, and Excel.

You must also have an understanding of and commitment to equality, diversity, and inclusion. We are keen to support employees to balance their working life with other commitments and consider flexible working options wherever possible.

  • Administrative Support Coordinator

    2 weeks ago

    Leicestershire, United Kingdom Pertemps Northampton Full time

    Administrative Support CoordinatorPertemps Northampton is seeking a highly organized and detail-oriented Administrative Support Coordinator to join our team. As an Administrative Support Coordinator, you will provide administrative support to our Real Estate department, ensuring the smooth operation of our office.Key Responsibilities:Provide administrative...

  • Administrative Support Coordinator

    2 weeks ago

    Leicestershire, United Kingdom Pertemps Northampton Full time

    Administrative Support CoordinatorPertemps Northampton is seeking a highly organized and detail-oriented Administrative Support Coordinator to join our team. As an Administrative Support Coordinator, you will provide administrative support to our Real Estate department, ensuring the smooth operation of our office.Key Responsibilities:Provide administrative...

  • Administrative Support Coordinator

    2 weeks ago

    Leicestershire, United Kingdom Pertemps Northampton Full time

    Administrative Support CoordinatorPertemps Northampton is seeking a highly organized and detail-oriented Administrative Support Coordinator to join our team. As an Administrative Support Coordinator, you will provide administrative support to our Real Estate department, ensuring the smooth operation of our office.Key Responsibilities:Provide administrative...

  • Administrative Support Coordinator

    2 weeks ago

    Leicestershire, United Kingdom Pertemps Northampton Full time

    Administrative Support CoordinatorPertemps Northampton is seeking a highly organized and detail-oriented Administrative Support Coordinator to join our team. As an Administrative Support Coordinator, you will provide administrative support to our Real Estate department, ensuring the smooth operation of our office.Key Responsibilities:Provide administrative...

  • Senior Support Worker

    3 months ago

    Leicestershire, United Kingdom ivolve Care and Support Full time

    **Vacancy Location**: North Hykenham, Lincolnshire, LN5 9NG **Shifts**: Full time - 40 hours per week, Monday to Sunday on a rota basis **Pay Rate**: £24,544 per annum (based on 40 hours per week) **Sponsorship**: This service does not provide support for Sponsorship at this time **About You** You’re a natural leader and organiser. You inspire your...

  • Dols Support Coordinator

    2 days ago

    Leicestershire, United Kingdom Leicestershire County Council Full time

    About the RoleWe are seeking a highly skilled and experienced Dols Support Coordinator to join our team at Leicestershire County Council. The successful candidate will be responsible for managing the administration of the Dols service, ensuring compliance with statutory duties and procedural legal responsibilities.Key ResponsibilitiesMonitor compliance of...

  • Dols Support Coordinator

    2 days ago

    Leicestershire, United Kingdom Leicestershire County Council Full time

    About the RoleWe are seeking a highly skilled and experienced Dols Support Coordinator to join our team at Leicestershire County Council. The successful candidate will be responsible for managing the administration of the Dols service, ensuring compliance with statutory duties and procedural legal responsibilities.Key ResponsibilitiesMonitor compliance of...

  • Project Coordinator

    2 weeks ago

    Leicestershire, United Kingdom Macildowie Recruitment and Retention Full time

    {"title": "Project Administrator", "description": "**The Opportunity**Macildowie Recruitment and Retention is seeking an experienced Project Administrator to support the Programme Management Office (PMO) in a new team. The successful candidate will provide administrative support to enable consistent and high-quality performance of the programme.**Key...

  • Project Coordinator

    2 weeks ago

    Leicestershire, United Kingdom Macildowie Recruitment and Retention Full time

    {"title": "Project Administrator", "description": "**The Opportunity**Macildowie Recruitment and Retention is seeking an experienced Project Administrator to support the Programme Management Office (PMO) in a new team. The successful candidate will provide administrative support to enable consistent and high-quality performance of the programme.**Key...

  • Dols Support Coordinator

    7 days ago

    Leicestershire, United Kingdom Leicestershire County Council Full time

    About the RoleWe are seeking a highly skilled and experienced Dols Support Coordinator to join our Deprivation of Liberty Safeguards Service team at Leicestershire County Council.Job PurposeUnder the supervision of a Team Manager, the Dols Support Coordinator will monitor compliance of the end-to-end legal Deprivation of Liberty (DoLs) process to ensure the...

  • Dols Support Coordinator

    7 days ago

    Leicestershire, United Kingdom Leicestershire County Council Full time

    About the RoleWe are seeking a highly skilled and experienced Dols Support Coordinator to join our Deprivation of Liberty Safeguards Service team at Leicestershire County Council.Job PurposeUnder the supervision of a Team Manager, the Dols Support Coordinator will monitor compliance of the end-to-end legal Deprivation of Liberty (DoLs) process to ensure the...

  • Dols Support Coordinator

    5 days ago

    Leicestershire, United Kingdom Leicestershire County Council Full time

    About the RoleWe are seeking a highly skilled and experienced Dols Support Coordinator to join our Deprivation of Liberty Safeguards Service team at Leicestershire County Council.Job PurposeUnder the supervision of a Team Manager, the Dols Support Coordinator will monitor compliance of the end-to-end legal Deprivation of Liberty (DoLs) process to ensure the...

  • Dols Support Coordinator

    5 days ago

    Leicestershire, United Kingdom Leicestershire County Council Full time

    About the RoleWe are seeking a highly skilled and experienced Dols Support Coordinator to join our Deprivation of Liberty Safeguards Service team at Leicestershire County Council.Job PurposeUnder the supervision of a Team Manager, the Dols Support Coordinator will monitor compliance of the end-to-end legal Deprivation of Liberty (DoLs) process to ensure the...

  • Care and Support Coordinator

    3 weeks ago

    Leicestershire, United Kingdom Leicestershire County Council Full time

    About the RoleThe Leicestershire County Council is seeking a highly skilled and dedicated Team Support Worker to join our Direct Payments Employment Support Team. As a key member of our team, you will play a vital role in ensuring the smooth operation of our direct payments system, providing support to individuals, their personal assistants, and colleagues...

  • Care and Support Coordinator

    3 weeks ago

    Leicestershire, United Kingdom Leicestershire County Council Full time

    About the RoleThe Leicestershire County Council is seeking a highly skilled and dedicated Team Support Worker to join our Direct Payments Employment Support Team. As a key member of our team, you will play a vital role in ensuring the smooth operation of our direct payments system, providing support to individuals, their personal assistants, and colleagues...

  • Project Coordinator

    7 days ago

    Leicestershire, United Kingdom Macildowie Recruitment and Retention Full time

    The OpportunityMacildowie Recruitment and Retention is seeking an experienced Project Administrator to support the Programme Management Office (PMO) in a business within Leicestershire. The successful candidate will provide administrative support to enable consistent and high-quality performance of the PMO.The Role and ResponsibilitiesUphold clear standards...

  • Project Coordinator

    7 days ago

    Leicestershire, United Kingdom Macildowie Recruitment and Retention Full time

    The OpportunityMacildowie Recruitment and Retention is seeking an experienced Project Administrator to support the Programme Management Office (PMO) in a business within Leicestershire. The successful candidate will provide administrative support to enable consistent and high-quality performance of the PMO.The Role and ResponsibilitiesUphold clear standards...

  • Project Coordinator

    5 days ago

    Leicestershire, United Kingdom Macildowie Recruitment and Retention Full time

    The OpportunityMacildowie Recruitment and Retention is seeking an experienced Project Administrator to support the Programme Management Office (PMO) in a business within Leicestershire. The successful candidate will provide administrative support to enable consistent and high-quality performance of the PMO.The Role & ResponsibilitiesUphold clear standards...

  • Project Coordinator

    5 days ago

    Leicestershire, United Kingdom Macildowie Recruitment and Retention Full time

    The OpportunityMacildowie Recruitment and Retention is seeking an experienced Project Administrator to support the Programme Management Office (PMO) in a business within Leicestershire. The successful candidate will provide administrative support to enable consistent and high-quality performance of the PMO.The Role & ResponsibilitiesUphold clear standards...

  • Administrative Coordinator

    2 weeks ago

    Leicestershire, United Kingdom Venn Group Full time

    Job Summary: Venn Group is seeking an experienced Administrator to join our team on a temporary to permanent basis. As an Administrator, you will be responsible for coordinating administrative duties, supporting the Contract Manager, and ensuring the smooth operation of our estate management plans.Key Responsibilities:Administrative Duties: Coordinate...