Care and Support Coordinator
5 days ago
About the Role
The Leicestershire County Council is seeking a highly skilled and dedicated Team Support Worker to join our Direct Payments Employment Support Team. As a key member of our team, you will play a vital role in ensuring the smooth operation of our direct payments system, providing support to individuals, their personal assistants, and colleagues across the organization.
Key Responsibilities
- Provide information and support to individuals who use direct payments, their personal assistants, and colleagues across Adult Social Care and the wider organization.
- Deal with enquiries about recruitment and employment processes, helping manage our new PA Noticeboard, reporting on activity, and supporting DP audits.
- Work closely with colleagues in Care Pathway, Financial Operations, Adult Social Care Finance, and Payroll teams to ensure seamless coordination and communication.
- Develop and maintain relationships with internal and external stakeholders, including personal assistants, care providers, and other organizations.
- Manage and maintain accurate records, reports, and documentation, using Microsoft Office to a high standard.
Requirements
- Good customer service skills, including confidentiality.
- Knowledge and understanding of equal opportunities and the work of the Adults and Communities Department.
- Experience of working in an administrative, financial, or secretarial setting, preparing and producing reports, spreadsheets, correspondence, and other documentation.
- Ability to successfully manage relationships with internal and external customers/partners, and manage sometimes challenging and potentially confrontational situations in a professional manner.
What We Offer
We are committed to providing a supportive and inclusive work environment, with opportunities for professional development and growth. As a Team Support Worker, you will have the chance to make a real difference in the lives of individuals and their families, while working as part of a dynamic and dedicated team.
How to Apply
If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, highlighting your relevant experience and skills, and we will be in touch to discuss further.
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