Customer Experience Specialist

1 month ago


Birmingham, Birmingham, United Kingdom Ian Williams Ltd. Full time
Customer Experience Officer

We are excited to announce a new opportunity within Ian Williams Ltd. for a Customer Experience Officer. As a passionate advocate for exceptional customer service, you will play a vital role in ensuring our customers receive the highest level of satisfaction.

Key Responsibilities:
  • Investigate and resolve customer complaints in a timely and efficient manner.
  • Develop and maintain a robust tracking system for all complaints, compliments, and requests for service.
  • Collaborate with the Customer Experience Manager to support colleagues in understanding complaints regulation and procedures.
  • Support the completion of customer satisfaction surveys and analyze trends to identify areas for service improvement.
Requirements:
  • Experience in customer service, preferably in a property services contractor or similar industry.
  • Strong organizational skills with the ability to prioritize and react quickly to issues.
  • Competent IT skills, including Microsoft Word and Outlook.
What We Offer:
  • Opportunity to work with a leading property services contractor.
  • Competitive salary and benefits package.
  • Professional development opportunities.
  • Access to the Lighthouse Construction Industry Charity for support with health and wellbeing.

As an organization committed to fairness and transparency, we comply with the Rehabilitation of Offenders Act 1974 (Exceptions) Order and undertake criminal record checks through the Disclosure and Barring Service (DBS).



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