Customer Experience Specialist
1 month ago
We are excited to announce a new opportunity within Ian Williams Ltd. for a Customer Experience Officer. As a passionate advocate for exceptional customer service, you will play a vital role in ensuring our customers receive the highest level of satisfaction.
Key Responsibilities:- Investigate and resolve customer complaints in a timely and efficient manner.
- Develop and maintain a robust tracking system for all complaints, compliments, and requests for service.
- Collaborate with the Customer Experience Manager to support colleagues in understanding complaints regulation and procedures.
- Support the completion of customer satisfaction surveys and analyze trends to identify areas for service improvement.
- Experience in customer service, preferably in a property services contractor or similar industry.
- Strong organizational skills with the ability to prioritize and react quickly to issues.
- Competent IT skills, including Microsoft Word and Outlook.
- Opportunity to work with a leading property services contractor.
- Competitive salary and benefits package.
- Professional development opportunities.
- Access to the Lighthouse Construction Industry Charity for support with health and wellbeing.
As an organization committed to fairness and transparency, we comply with the Rehabilitation of Offenders Act 1974 (Exceptions) Order and undertake criminal record checks through the Disclosure and Barring Service (DBS).
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Global Experience Specialist
2 days ago
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Retail Sales Assistant
2 weeks ago
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Digital Assistant
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Digital Assistant
2 weeks ago
Birmingham, Birmingham, United Kingdom ScS - Sofa Carpet Specialist Full timeAbout the RoleWe are seeking a highly skilled Digital Assistant to join our team at ScS, one of the UK's leading sofa specialists. As a Digital Assistant, you will play a crucial role in helping our customers create the home they love.As a key member of our Digital Hub based in Coventry, you will be responsible for providing exceptional customer service and...
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Retail Sales Assistant
2 weeks ago
Birmingham, Birmingham, United Kingdom ScS - Sofa Carpet Specialist Full timeAbout the Role:As a Retail Sales Assistant at ScS, you will play a vital part in helping customers create their dream home. You will be responsible for providing an excellent customer experience, showcasing our beautiful products, and ensuring that every customer leaves our store feeling valued and satisfied.Key Responsibilities:Provide exceptional customer...
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Customer Experience Specialist
5 days ago
Birmingham, Birmingham, United Kingdom Acivico Full timeJob Role OverviewWe are currently seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Specialist.Key ResponsibilitiesSupport the Building Regulations function at Acivico, providing exceptional customer service and ensuring seamless delivery of projects.Register applications, oversee projects from inception to...
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Customer Experience Specialist
2 weeks ago
Birmingham, Birmingham, United Kingdom Acivico Full timeJob OverviewWe are seeking a highly skilled Customer Experience Specialist to join our team at Acivico Building Consultancy. As a key member of our Building Regulations function, you will play a vital role in supporting our customers and ensuring the smooth delivery of our services.Key ResponsibilitiesRegistering applications and overseeing projects from...
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Customer Experience Specialist
1 week ago
Birmingham, Birmingham, United Kingdom Kinetic Office Recruitment Full timeJob Summary: We are seeking a Customer Experience Specialist to join our team at Kinetic Office Recruitment. As a key player in the field, our client is a well-established professional company that values a friendly and professional family business culture. The ideal candidate will be responsible for processing customer and supplier orders, delivery...
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Customer Experience Specialist
2 weeks ago
Birmingham, Birmingham, United Kingdom Vodafone Full timeKey Responsibilities:We are seeking a motivated and sales-oriented individual to join our team in our Vodafone Birmingham Bullring Partner store. As a Customer Experience Specialist, you will interact directly with customers, understand their needs, build trust, and create a personal experience to be remembered.Key Skills:We are looking for people who are...
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Sales and Customer Experience Specialist
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Retail Sales Assistant
2 weeks ago
Birmingham, Birmingham, United Kingdom ScS - Sofa Carpet Specialist Full timeJob Opportunity:As a Retail Sales Assistant at ScS, you will be part of a dynamic team that delivers exceptional customer experiences in our stores. Your primary responsibility will be to welcome customers, understand their needs, and provide personalized recommendations to help them find the perfect piece of furniture for their home.Key...
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Customer Experience Specialist
1 month ago
Birmingham, Birmingham, United Kingdom Blu Digital Full timeAbout Blu DigitalWe are a fast-growing Luxury retail company looking for a talented Customer Service Executive to join our team. As a Customer Service Executive, you will be responsible for delivering exceptional customer experiences and ensuring 100% accuracy and compliance in all customer interactions.Key Responsibilities:Ensure delivery of defined...
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Customer Experience Specialist
2 months ago
Birmingham, Birmingham, United Kingdom Blu Digital Full timeAbout Blu DigitalWe are a fast-growing Luxury retail company looking for a talented Customer Service Executive to join our team. As a Customer Service Executive, you will be responsible for delivering exceptional customer experiences and ensuring 100% accuracy and compliance in all customer interactions.Key Responsibilities:Ensure delivery of defined...
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Customer Experience Specialist
23 hours ago
Birmingham, Birmingham, United Kingdom Bighornlaw Full timeWe're seeking an enthusiastic, highly-motivated customer service professional to provide exceptional experiences for our customers. This role requires a strong background in service, with exceptional communication, listening, and problem-solving skills. If you enjoy interacting with people and are interested in career growth and development, we encourage you...
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Customer Experience Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom The Rank Group Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Food and Beverage Host. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and creating a welcoming atmosphere for our guests.Key ResponsibilitiesProvide outstanding customer service and ensure...
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Customer Experience Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom The Rank Group Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Food and Beverage Host. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and creating a welcoming atmosphere for our guests.Key ResponsibilitiesProvide outstanding customer service and ensure...
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Customer Experience Specialist
2 months ago
Birmingham, Birmingham, United Kingdom Avant Homes Full timeJob SummaryAvant Homes is seeking a highly motivated and customer-focused individual to join our sales team as a Trainee Sales Advisor. As a key member of our team, you will be responsible for assisting our Sales Advisors in achieving reservations, presenting and demonstrating our products, and providing exceptional customer service.Key...
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Customer Experience Specialist
2 months ago
Birmingham, Birmingham, United Kingdom Avant Homes Full timeJob SummaryAvant Homes is seeking a highly motivated and customer-focused individual to join our sales team as a Trainee Sales Advisor. As a key member of our team, you will be responsible for assisting our Sales Advisors in achieving reservations, presenting and demonstrating our products, and providing exceptional customer service.Key...
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Customer Experience Specialist
2 weeks ago
Birmingham, Birmingham, United Kingdom Vodafone Full timeWhat We're Looking ForWe're seeking a highly motivated and sales-oriented Retail Adviser to join our team in our Vodafone Birmingham Bullring Partner store. As a key member of our team, you will interact directly with customers, understand their needs, build trust, and create a personal experience to be remembered.Your Key ResponsibilitiesProvide exceptional...
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Customer Experience Specialist
2 hours ago
Birmingham, Birmingham, United Kingdom Next Full timeAbout the Role:We are looking for a talented Sales Team Member to join our fast-paced store team. As a Sales Team Member, you will be responsible for offering outstanding service and excellent stock operations to our customers.About You:A friendly, calm, and efficient individual who is always looking for ways to help.Excited about the challenge of a varied...