Service Desk Officer

3 days ago

Chessington, Greater London, United Kingdom Lidl in Deutschland Full time

About the Role

We are seeking a highly skilled and motivated Service Desk Officer to join our team at Lidl in Deutschland. As a key member of our IT department, you will be responsible for providing technical assistance to users face-to-face and remotely, ensuring the effective run of our Tech Hub.

Key Responsibilities

  • Provide technical assistance to users face-to-face and remotely
  • Be responsible for the state of the tech hub, reporting any issues regarding hub activity
  • Provide meeting room support
  • Assist with the decommissioning tasks
  • Assist with the onsite laptop repair process
  • Ensure phone coverage for the IT support line
  • Deliver top-notch customer service
  • Assist with imaging of devices
  • Assist with the shipping and receiving of returned equipment
  • Receiving and logging calls on behalf of users
  • Driving SLA fulfilment and great customer service
  • Routing 3rd line incidents and calls to appropriate IT teams
  • Administering and monitoring IT systems
  • Ensuring excellent communication with business
  • Support in small projects of implementation and roll outs
  • Installation of software and hardware
  • Managing incidents, requests and problems
  • End User and system refresh training
  • Setting up accounts and completing the administration associated with this

What We Offer

  • 30-35 days holiday (pro rata)
  • 10% in-store discount
  • Ongoing training
  • Enhanced family leave
  • Pension scheme
  • Plus, more of the perks you deserve

About Lidl

We are a diverse, secure and fast-growing business, committed to providing our employees with access to the right training and real opportunities to build their careers. If you're ready to get stuck in and make a real difference, find your place at Lidl and apply now.

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