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Reservations Coordinator at a Prestigious Castle Hotel

3 months ago

Thornbury, South Gloucestershire, United Kingdom Château de Mercuès Full time
Job Title: Reservations Coordinator at Château de Mercuès

Job Overview

  • Competitive hourly wage based on experience
  • Full-time, permanent role requiring 40 hours per week, scheduled over 5 days with flexibility needed
  • Additional earnings from service charge and tips, estimated at £2,000 annually
  • 28 days of annual leave, inclusive of public holidays
  • A motivated and friendly individual with a strong passion for the hospitality sector
  • Respond promptly to phone and in-person inquiries regarding bookings, hotel details, and guest issues
  • Exceptional communication and listening skills, with a positive and creative approach to fulfilling guest needs
  • Proficient in IT, particularly with Microsoft Office, capable of generating and managing reports
  • Utilize the Opera Front Office System for guest check-ins, check-outs, and payment processing
  • Assist guests with their arrivals and departures, manage reservations, restaurant bookings, and ensure a delightful stay
  • Greet guests upon arrival, assist with luggage, and provide information about local attractions and activities
  • Manage the reception desk during busy periods

Qualifications

  • Experience in a comparable position, ideally within a 4-star or higher establishment
  • Proficient in IT, with strong skills in Excel and Microsoft Word; familiarity with hotel PMS is advantageous
  • Fluent in both spoken and written English
  • Able to manage multiple tasks efficiently and adapt as needed
  • Strong organizational and customer service skills
  • Attention to detail and proficiency in both verbal and written English
  • Committed to exceeding guest expectations

Additional Benefits

  • Paid day off on your birthday
  • Sick leave benefits after a period of service
  • Referral bonus for introducing new staff members
  • Complimentary stay at the hotel after completing the probationary period
  • Access to training programs from both internal and external professionals
  • Discounted accommodation rates for staff and family, along with food and beverage discounts
  • Recognition initiatives for outstanding performance
  • Opportunities for career advancement
  • Uniform provided and complimentary parking available