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Access Team Shift Manager
4 weeks ago
Grimsby, North East Lincolnshire, United Kingdom Navigo Health and Social Care CIC Full timeAbout the RoleWe are seeking an experienced and skilled Access Team Shift Manager to join our integrated Access Team within Navigo Health and Social Care CIC. As a key member of our team, you will play a pivotal part in improving the lives of the people using our services, supporting them to access the most appropriate service(s) for their needs.Key...
Mental Health Access Team Manager
2 months ago
We are seeking an experienced and skilled individual to join our Access Team as a Shift Manager. As a key member of our team, you will be responsible for ensuring the safe and effective operation of the Access Team during allocated periods of responsibility.
Key Responsibilities- Facilitate the safe operation and management of the Adult Access team during allocated periods of responsibility.
- Ensure the practice of self and team reflects the assessment response times and other metrics and outcome measures.
- Design, deliver, and evaluate care plans.
- Attend and sometimes lead appropriate appointments and meetings, including MDTs, follow-up and assessment appointments, team meetings, etc.
- Undertake full mental health triage and assessment of care needs of patients presenting with complex clinical conditions.
- Determine management plans, and where appropriate, deliver short-term interventions for people who are referred with complex mental health needs based upon a comprehensive biopsychosocial, risk, and needs assessment of that individual.
- Determine and implement the appropriate treatment and risk management pathway for assessed individuals.
- Provide and facilitate comprehensive handover, and ensure appropriate and timely information sharing.
- Ensure timely, good-quality information, shared in the most appropriate manner, to management, other teams & services, safeguarding, colleagues, people using services, and other people involved in the care of those using our services.
- Use and evaluate data, evidence, and other information to guide positive outcomes for patients and to ensure the delivery of an efficient and safe service.
- Manage own time and priorities effectively, and support the team to do the same.
- Contribute to policy writing and review.
- Ensure compliance with policy, guidance, and legislation, including but not limited to: Mental Health Act 1983, Mental Capacity Act 2005, Information Governance and GDPR (Data Protection Act 2018, Caldicott, etc.), Access to Health Records Act 1990, Care Act 2014, Health & Social Care Act 2012, Safeguarding Vulnerable Groups Act 2006, and Health & Safety at Work Act 1974.
- Undertake basic people management duties, in liaison with and under the direction of the Business, People & Performance Manager.
- Maintain and support others to maintain mandatory training, and continuous professional development.
- Take ultimate responsibility for the shift management of the Access Team and act as site lead for Harrison House when on duty.
- Cover the 24/7 Access Team rota, and on-call rota.
- Provide on-call support to services across the organisation, including advising and supporting teams to resolve issues that arise.
- Supervise and manage the daily workload in such a way to maximise efficiency, ensuring that duties are discharged safely and effectively. This includes the processing, evaluation, and allocation of referrals as appropriate to the teams function, and an efficient caseload management system.
- Role model and embed practice in accordance with our values, including that of attitude, conduct, language, and clinical practice.
- Participate in and undertake managerial, live, and clinical supervision.
- Deputise for short periods of time in the absence of senior management.
- Undertake investigations in-line with the relevant organisational policy or national guidance, including complaints, Incidents, serious incidents, and structured judgement reviews.
- Ensure accurate, comprehensive, and relevant records.
- Undertake internal clinical audit.
- Conduct research and evaluation in order to support informed continuous development and improvement to the service and the team members.
- Five years post-registration mental health work experience.
- Evidenced knowledge of relapse prevention.
- Three years supervision, management, and/or leadership experience in a health or social care environment.
- Experience using patient records system(s).
- Three years experience using clinical assessment tools.
- Three years experience formulating and delivering biopsychosocial interventions.
We are Navigo Health and Social Care CIC, an award-winning social enterprise that provides mental health services to the NHS and beyond. We are committed to delivering services that we would be happy for our own family to use.
We offer a range of mental health services, including acute and community facilities, as well as specialist support such as outstanding older adults inpatient services, rehabilitation, and recovery community mental health, and an outstanding specialist eating disorder facility.
We are ranked as one of the top UK companies to work for, featuring in the Best Companies top 100 large company list and named sixth best health and social care company 2023.
We are a social enterprise that does things a little bit differently, with income-generating commercially viable businesses that provide training, education, and employment opportunities, including Grimsby Garden Centre and two cafes.
Working at Navigo is not like working anywhere else. We like to work with forward-thinking people who want to make a difference.
