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Assistant Retail Manager

2 months ago


Wokingham, Wokingham, United Kingdom Majestic Full time

Join the UK's leading Wine Retailer

Majestic Wine is on the lookout for a motivated and ambitious individual to step into the role of Assistant Retail Manager, contributing to a transformative journey in the retail sector.

About Us

Majestic Wine stands as the largest specialist wine retailer in the UK, with a vast network of stores across the country. Recently, the company has embarked on an exciting transformation journey, resulting in impressive growth, an enhanced product selection, and a commitment to future expansion. Our extensive range features over 1,000 wines, spirits, and beers, available both online and in-store, supported by a team of over 1,000 WSET-trained staff dedicated to providing exceptional customer service.

The Position

As an Assistant Retail Manager at Majestic, you will play a crucial role in supporting the Store Manager to enhance sales performance and oversee daily operations. Your focus will be on delivering an outstanding customer experience while ensuring operational excellence.

Key Responsibilities:

In this position, you will act as a representative of the store, ensuring that our customers receive a memorable shopping experience.

  • Assist the Store Manager in driving store performance and managing daily operations. Take charge of the store and team in their absence.
  • Maximize sales opportunities and enhance KPI performance by identifying key areas for improvement and developing actionable plans.
  • Provide exceptional customer service to foster loyalty and encourage repeat business.
  • Offer a personalized service to customers, keeping them informed about new products and events.
  • Share your enthusiasm for our products by engaging customers with in-depth knowledge and hosting tasting events.
  • Support the recruitment, management, and development of team members, acting as a mentor for junior staff.
  • Encourage team members to expand their product knowledge and pursue WSET qualifications.
  • Maintain the store's appearance and ensure it meets high standards both inside and out.
  • Continuously seek opportunities for operational improvements.
  • Ensure compliance with internal policies and complete necessary training.
  • Communicate updates and information effectively within the team.

Required Knowledge & Skills:

  • Experience in a fast-paced retail or hospitality environment.
  • Proven ability to deliver outstanding customer service.
  • Understanding of retail KPIs and strategies for improvement.
  • Strong problem-solving skills in high-pressure situations.
  • Self-motivated with the ability to work independently and collaboratively.
  • Positive attitude and a commitment to finding solutions.
  • Excellent communication and time management abilities.
  • WSET Level 2 qualification is essential, with a willingness to pursue Level 3 for career advancement.
  • Valid UK/EU/EEA driving license with a clean record.

What We Offer:

  • Competitive salary and performance-related bonuses.
  • Up to 20% employee discount.
  • Opportunities for career development through in-house training.
  • Incentives that provide experiences in various vineyards.
  • Contributory pension plan.
  • Life assurance equivalent to three times your annual salary.
  • Uniform provided.
  • 29 days of holiday, including public and bank holidays.
  • Invitations to exclusive wine tasting events.
  • Access to Retail Trust benefits, including discounts and support services.
  • Family leave policies after a qualifying period.
  • Long service rewards.
  • Comprehensive training during your initial months and ongoing support throughout your career.
  • Company sick pay scheme.

Job Specifics:

  • Contract Type: Permanent
  • Weekly Hours: 45