Senior Retail Operations Manager

3 weeks ago


Wokingham, Wokingham, United Kingdom Card Factory Full time

Job Overview

We are seeking a Senior Retail Operations Manager to join our successful Card Factory family. As a key member of our store leadership team, you will play a vital role in driving commercial growth and developing a team culture that puts the customer at the heart of everything we do.

Key Responsibilities

  • Support the Store Manager in achieving commercial growth and operational excellence.
  • Lead the store team in delivering exceptional customer service and maintaining high standards.
  • Review store performance data and implement improvements to drive business success.
  • Develop and maintain a positive and inclusive team culture.

About Us

Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts. We are committed to providing our customers with an exceptional shopping experience and are passionate about celebrating their life moments.

What We Offer

  • 25% Card Factory colleague discount in-store and online.
  • Save As You Earn scheme.
  • Financial Wellbeing Support Financial Education Tools Salary Advance.
  • Seasonal incentive schemes.
  • Retail Management Apprenticeship Programmes with local providers.
  • Discounted gym memberships and mobile phone contracts.
  • Discounts across 100's of UK retailers.
  • Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing.
  • Enhanced Family leave.


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