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Administrative Coordinator

2 months ago

Coventry, Coventry, United Kingdom Coventry and Warwickshire Partnership Trust Full time

Position Overview

We are seeking to fill an Administrative Coordinator/Ward Clerk role within our organization, contributing to the rehabilitation and recovery efforts for adults facing complex, severe, and enduring mental health challenges.

The ideal candidate will possess a proactive mindset, capable of fostering effective working relationships while demonstrating flexibility in their approach. The ability to manage multiple tasks and work independently, as well as collaboratively within a team, is essential.

Proficiency in Microsoft Office applications is a prerequisite, and training will be provided for our internal systems.

Key Responsibilities

The successful applicant will be an integral part of a multidisciplinary team, delivering efficient administrative support to the ward. Responsibilities will include:

  • Data entry and information compilation
  • Managing electronic correspondence
  • Reception duties, including welcoming and directing service users and visitors
  • Operating the switchboard for call transfers

Applicants are expected to embody our organizational values, presenting a professional demeanor while upholding the highest standards of customer service and confidentiality.

Please be aware that a background check will be required for the successful candidate.

About Our Organization

At Coventry and Warwickshire Partnership Trust, we provide a comprehensive range of services encompassing physical health, mental health, learning disabilities, and autism, proudly serving diverse communities.

We prioritize 'people at our heart'; this principle guides our operations and interactions. We are committed to supporting our staff as they support others, offering a variety of benefits and professional development opportunities.

Our offerings include:

  • Generous annual leave that increases with tenure
  • Extensive learning and development options, including apprenticeships, distance learning, and internal training
  • Salary sacrifice schemes for vehicle leasing, cycling, electronics, and gym memberships
  • Discounts with various retailers and entertainment venues through our Employee Assistance Programme
  • Wellbeing support, including counseling services and external helplines
  • Access to staff networks and support groups

We continuously seek individuals who share our commitment to enhancing the lives and wellbeing of our community, aligned with our core values of compassion, collaboration, excellence, integrity, and respect.

Job Requirements

Qualifications

Essential

  • Good General Education (e.g., GCSE English and Maths A-C)
  • QCF Business Administration Level 2

Knowledge and Skills

Essential

  • Exceptional communication and customer care skills, both written and verbal, demonstrating empathy and understanding
  • Advanced IT skills, including audio typing
  • Ability to prioritize and manage workloads effectively
  • Solid understanding of office and reception procedures

Experience

Essential

  • Experience with various Microsoft Office applications (e.g., Word, Excel, Outlook, PowerPoint, Access)
  • Experience in a busy office or customer service environment
  • Experience in the healthcare sector
  • Familiarity with Trust IT systems