Home-Based Customer Service Advisor
1 week ago
Job Summary:
Athena Resourcing Solutions is seeking a highly skilled and fluent German-speaking Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our German-speaking clients, resolving customer queries, and ensuring a satisfactory conclusion to each interaction.
Key Responsibilities:
- Provide excellent customer service to German-speaking clients via phone, email, or other communication channels.
- Resolve customer queries and issues in a timely and professional manner.
- Work collaboratively with internal teams to ensure seamless customer service delivery.
- Develop and maintain a deep understanding of our products and services to effectively address customer inquiries.
- Meet or exceed performance metrics and targets, including customer satisfaction and first-call resolution rates.
Requirements:
- Fluency in both oral and written German and English.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work with a leading company in the industry.
- A dynamic and supportive work environment.
- Professional development and growth opportunities.
Working Arrangements:
This is a home-based role, with occasional travel to our office in Cambridgeshire required. Candidates must be able to travel to the office approximately 1 day per month and live within 2 hours/100 miles of the office.
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