Home-Based Customer Service Advisor

1 week ago


Saint Neots, Cambridgeshire, United Kingdom Athena Resourcing Solutions Full time

Job Summary:

Athena Resourcing Solutions is seeking a highly skilled and fluent German-speaking Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our German-speaking clients, resolving customer queries, and ensuring a satisfactory conclusion to each interaction.

Key Responsibilities:

  • Provide excellent customer service to German-speaking clients via phone, email, or other communication channels.
  • Resolve customer queries and issues in a timely and professional manner.
  • Work collaboratively with internal teams to ensure seamless customer service delivery.
  • Develop and maintain a deep understanding of our products and services to effectively address customer inquiries.
  • Meet or exceed performance metrics and targets, including customer satisfaction and first-call resolution rates.

Requirements:

  • Fluency in both oral and written German and English.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced, dynamic environment.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a leading company in the industry.
  • A dynamic and supportive work environment.
  • Professional development and growth opportunities.

Working Arrangements:

This is a home-based role, with occasional travel to our office in Cambridgeshire required. Candidates must be able to travel to the office approximately 1 day per month and live within 2 hours/100 miles of the office.



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