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2 months ago
Saint Neots, Cambridgeshire, United Kingdom Athena Resourcing Solutions Full timeCustomer Service Advisor OpportunityA fantastic success story, our client is expanding and are looking to recruit a Customer Service Advisor who enjoys Customer Service and Teamwork. It is a busy environment working with other Customer Service Advisors who speak a variety of European languages.Key Responsibilities:Provide exceptional customer service to...
Customer Service Representative
2 months ago
Job Summary:
Athena Resourcing Solutions is seeking a highly skilled and fluent German-speaking Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our German-speaking clients, resolving customer queries, and ensuring a satisfactory conclusion is reached.
Key Responsibilities:
- Provide excellent customer service to German-speaking clients via phone, email, or other communication channels.
- Resolve customer queries from enquiry to order, delivery, and payment.
- Build good relationships with customers at all levels, demonstrating a positive and flexible approach.
- Solve problems, have initiative, and be open to continuous improvement and learning.
- Work collaboratively with the team to achieve customer satisfaction and business objectives.
Requirements:
- Fluent in both oral and written German and English.
- Excellent communication skills with both internal and external customers.
- Able to work in a busy environment, prioritizing tasks and managing time effectively.
- Ability to travel to the office approximately 1 day per month, with a requirement to live within 2 hours/100 miles of the office.
What We Offer:
- A competitive salary and excellent benefits package.
- A supportive and positive work environment with a collaborative team approach.
- Opportunities for professional growth and development.
About Athena Resourcing Solutions:
Athena Resourcing Solutions is an employment agency and employment business. We are an equal opportunities employer, committed to diversity and inclusion in the workplace.
