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Guest Experience Specialist

2 months ago

London, Greater London, United Kingdom Marriott International Full time

Deliver Exceptional Guest Experiences at a Prestigious Five-Star Hotel

We are seeking a highly motivated and service-oriented individual to join our team as a Guest Experience Specialist at our renowned luxury hotel in London. In this role, you will be the first point of contact for our esteemed guests, ensuring their every need is met with professionalism and warmth.

Your Responsibilities:

  • Provide exceptional customer service to all guests, exceeding expectations and creating memorable experiences.
  • Handle guest inquiries and requests efficiently and courteously, resolving issues promptly and effectively.
  • Manage reservations, check-ins, and check-outs with accuracy and attention to detail.
  • Collaborate with other departments to ensure seamless guest service throughout their stay.
  • Promote hotel amenities and services, providing guests with valuable information and recommendations.

What We Offer:

We are committed to creating a positive and rewarding work environment for our employees. As part of our team, you will enjoy:

  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and collaborative work culture.
  • Access to exclusive employee perks and discounts.

Join Our Team:

If you are passionate about delivering exceptional guest experiences and thrive in a fast-paced environment, we encourage you to apply.