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Technical Support Specialist
2 months ago
We are working with a rapidly growing software-as-a-service (SaaS) business that has developed a platform to support IT-managed service providers in delivering their Microsoft capabilities.
Read on to fully understand the skills and experience required for this role. If you are a good match, we encourage you to apply.
Over the past 18 months, the company has scaled its team from 3 to 25 people globally and aims to make another 50 hires within the next year.
This key hire is to manage support for current clients, leveraging the chatbox to resolve issues that could be platform bugs, user errors, or Microsoft issues, ensuring the best possible service for all.
This role will evolve into leading a team of 1st/2nd line supports and taking a more proactive role with clients and the community.
With future equity opportunities and the ability to progress quickly, you will become part of one of the most exciting start-ups in the IT channel.
Requirements:
- Able to commute to the office 3 times a week.
- Previous experience with Intune and Microsoft.
- Previous experience within an MSP or VAR would be beneficial but is not necessary.
