Customer Service Representative

2 days ago


Great Yarmouth, Norfolk, United Kingdom WHSmith Full time

Job Overview

As a Counter Assistant at WHSmith, you will play a vital role in providing exceptional customer service to our customers. You will be responsible for managing queues, ensuring customers can access the services they need quickly and simply, and meeting high standards of governance and attention to detail.

Key Responsibilities

  • Deliver an exceptional customer service experience to all customers.
  • Manage queues and ensure customers can access services quickly and simply.
  • Meet high standards of governance and attention to detail.
  • Be part of a team and support colleagues.

What We're Looking For

  • A passion for delivering exceptional customer experiences.
  • Confident communication skills within the team.
  • Motivation to achieve fantastic results and standards.
  • Adaptability to meet company requirements and goals.

How We Reward Our Teams

We know you'll work hard to make WHSmith a success and our customers happy, so as well as your salary, pension scheme, paid annual leave, and employee discounts, we'll reward you with a range of deals from retail partners that will help you save money and make memories.

About Us

WHSmith has a remarkable heritage and has held its place as the Hub of the High Street and in our customers' hearts for years. We're proud to be an inclusive employer, welcoming colleagues to feel welcome and free to be themselves with us.



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