Relief Support Worker

2 days ago

Guildford, Surrey, United Kingdom Riverside Full time

About the Role

We are seeking a skilled and compassionate Relief Support Worker to join our team at Riverside. As a Relief Support Worker, you will play a vital role in providing high-quality, customer-oriented support to our customers.

Key Responsibilities

  • Assist in the planning and delivery of personalized support and move-on plans to customers.
  • Understand the risk management process and assist the team in organizing and undertaking regular reviews of support and risk.
  • Inspire and motivate customers to meet agreed outcomes and develop life skills.
  • Assist customers with day-to-day support and tenancy-related matters.
  • Assist the team in identifying and promoting opportunities for employment, education, and training and support customers to access them.
  • Signpost customers to appropriate external support services, such as food banks and other community resources.
  • Support customers to be 'tenancy ready,' enabling successful move-on.
  • Support customers to be financially independent through budgeting plans and maximizing income.
  • Support and monitor customers' healthcare needs, ensuring appropriate contact with healthcare professionals.
  • Empower customers to move towards self-management of their medication by following Riverside's medication procedure.
  • Maintain and update clear, accurate, and strengths-based records on the appropriate digital platform.
  • Assist in the promotion of customer involvement and consultation.
  • Assist with the delivery of a range of group work sessions.

Deliver a Support Service

  • Support the delivery of the referral process for new customers.
  • Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support.
  • Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns.
  • Clean and prepare customer rooms as appropriate.
  • Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service.
  • Ensure customer safety by following local safeguarding procedures, recognizing, and acting on any risks and escalating appropriately.
  • Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers.
  • Carry out day-to-day administration and operational duties.
  • Maintain and update financial administration systems, including rent accounts, invoices, petty cash, and banking.
  • Assist in collating and submitting information returns on funding, health & safety, and performance.
  • Act as a point of contact on the phone, reception, and deal with a range of enquiries.

Requirements

  • An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
  • Experience of working in a team and communicating positively with other people.
  • Experience of being able to organize tasks and plan accordingly while dealing with people.
  • A team player with a caring, empathetic, flexible, and resilient, can-do attitude.
  • Able to use initiative and have confidence to make decisions.
  • Basic administrative and IT skills to maintain records.

Desirable

  • Experience of working with vulnerable and diverse customer groups or individuals with complex needs.
  • Personal lived experience of either homelessness, rough sleeping, mental health issues, or substance misuse.

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