Operational Support Coordinator

4 weeks ago


Sutton Coldfield, Birmingham, United Kingdom CRA GROUP LIMITED Full time
Role Overview

The Operational Support Coordinator position at CRA GROUP LIMITED is a pivotal role within our service delivery framework. This position is essential for ensuring the smooth operation of various departmental functions and managing significant resources effectively.

Key Responsibilities
  • Frontline Service Delivery: This role is integral to the direct accountability for performance metrics, often involving the management of substantial resources or contracts.
  • Meeting Coordination: You will be responsible for organizing and facilitating a variety of meetings, including complex reviews and panels, ensuring that all necessary arrangements are in place.
  • Minute Taking: Accurately documenting detailed minutes during conferences and reviews, adhering to agreed timelines.
  • IT Proficiency: Utilizing a diverse range of IT applications to deliver a cost-effective and customer-centric service.
  • Task Management: Demonstrating the ability to work independently, manage time efficiently, and prioritize tasks to meet objectives and deadlines.
  • Analytical Skills: Analyzing information to explore alternative solutions and adapting to new operational methods as required.
  • Customer Focus: Committing to a customer-oriented approach in service delivery and actively participating in initiatives aimed at service improvement.
  • Communication Skills: Exhibiting excellent oral and written communication abilities, capable of conveying complex information clearly and concisely.
  • Continuous Development: Engaging in ongoing learning and professional development to enhance skills and knowledge.
  • Confidentiality Awareness: Understanding and upholding confidentiality, data protection, and information governance standards.
Qualifications

The ideal candidate will possess a strong background in operational support roles, demonstrating a high level of accuracy and attention to detail in all tasks. A commitment to maintaining confidentiality and a proactive approach to service delivery are essential for success in this position.



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