Facilities Operations Coordinator

2 months ago


Sutton Coldfield, Birmingham, United Kingdom London Borough of Sutton Full time
About the Role

Job Summary

We are seeking a highly organized and detail-oriented Facilities Operations Coordinator to join our team at the London Borough of Sutton. As a key member of our Facilities Management Service, you will be responsible for coordinating all planned and reactive services within our remit, working closely with service managers and supply chain partners.

Key Responsibilities

  • Coordinate and manage work orders, ensuring timely completion and effective communication with stakeholders.
  • Log and allocate calls/jobs on our helpdesk database, utilizing your excellent communication and problem-solving skills.
  • Accurately record and track job progress, analyzing trends and implementing improvements to our service delivery.
  • Develop and maintain a strong understanding of our core facilities management services, processes, and procedures.
  • Collaborate with our FM teams and contractors to ensure seamless service delivery and effective communication.
  • Produce reports and data analysis to support our FM management teams and inform business decisions.
  • Operate a paper-based system to complement our helpdesk software, ensuring business continuity and data integrity.
  • Provide excellent customer service, resolving issues and complaints in a professional and timely manner.
  • Develop and maintain relationships with our contractors, suppliers, and stakeholders.

About Us

The London Borough of Sutton is a forward-thinking organization committed to delivering high-quality facilities management services to our customers. We are a multidisciplinary team that values collaboration, innovation, and customer focus.

About You

We are looking for a highly motivated and organized individual with experience in facilities management, customer service, or a related field. You will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

Our Offer To You

We offer a competitive salary and benefits package, including annual leave entitlement, flexible working arrangements, and access to a comprehensive learning and development program. You will have the opportunity to work with a talented team, develop your skills and expertise, and contribute to the success of our organization.



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