Facilities Management Coordinator

1 week ago


Sutton Coldfield, Birmingham, United Kingdom London Borough of Sutton Full time

About the Role

We are seeking a skilled Facilities Management Coordinator to join our team at the London Borough of Sutton. As a key member of our facilities management service, you will be responsible for coordinating all planned and reactive services within your remit, working closely with service managers and supply chain partners.

Key Responsibilities

  • Log calls/jobs on the helpdesk database (TF Cloud) and allocate work orders to internal FM teams or external contractors.
  • Accurately record all information necessary to resolve reported service requests, incidents, and complaints, including accurate classification to enable trend analysis.
  • Take ownership of reactive work schedules and ensure all tasks are completed in line with requirements.
  • Track job progress against predetermined KPIs, including maximum allowable response and rectification times, and implement escalation procedures.
  • Produce reports from TF Cloud data in the formats required for KPIs and FM management teams.

About Us

The Facilities Management Service at the London Borough of Sutton is a leading provider of multidisciplinary and collaborative FM working. We are committed to providing a professional and customer-focused FM service, working in partnership with our contractors.

About You

We are looking for an experienced FM professional or similar customer service/IT role holder who can work flexibly, including out of hours, weekends, and evenings, and occasionally with short notice if the need arises.

Our Offer To You

We offer a supportive, friendly, and collaborative environment to grow and develop your career and skills. Our flexible working scheme provides improved work-life balance for our staff, allowing them to work from a variety of locations and not being required to work within the office 5 days a week.

We offer a wide range of benefits, including generous annual leave entitlement, flexi-time, three volunteering days per year, comprehensive learning and development programme, and local and national discounts for shopping, eating out, and leisure activities.



  • Sutton Coldfield, Birmingham, United Kingdom Reed Full time

    {"title":"Facilities Administrator","description":"Job SummaryWe are seeking a skilled Facilities Administrator to support our property maintenance queries, follow up on quotes, and manage emails. The successful candidate will liaise with internal and external parties to ensure smooth operations within our facilities team.Key ResponsibilitiesRespond to...


  • Sutton Coldfield, Birmingham, United Kingdom Reed Full time

    {"title":"Facilities Administrator","description":"Job SummaryWe are seeking a skilled Facilities Administrator to support our property maintenance queries, follow up on quotes, and manage emails. The successful candidate will liaise with internal and external parties to ensure smooth operations within our facilities team.Key ResponsibilitiesRespond to...


  • Sutton Coldfield, Birmingham, United Kingdom London Borough of Sutton Full time

    About the RoleJob SummaryWe are seeking a highly organized and detail-oriented Facilities Operations Coordinator to join our team at the London Borough of Sutton. As a key member of our Facilities Management Service, you will be responsible for coordinating all planned and reactive services within our remit, working closely with service managers and supply...


  • Sutton Coldfield, Birmingham, United Kingdom London Borough of Sutton Full time

    About the RoleJob SummaryWe are seeking a highly organized and detail-oriented Facilities Operations Coordinator to join our team at the London Borough of Sutton. As a key member of our Facilities Management Service, you will be responsible for coordinating all planned and reactive services within our remit, working closely with service managers and supply...


  • Sutton Coldfield, Birmingham, United Kingdom GCC Facilities Management plc Full time

    Purpose of roleThe Client Account Coordinator will be responsible for the proactive management of GCC Facilities Management plc client accounts, ensuring satisfaction and retention.Key responsibilities include liaising with clients, GCC Area Managers, GCC Contractors, GCC Direct Cleaners, colleagues, and suppliers to add value to each transaction.Working...


  • Sutton Coldfield, Birmingham, United Kingdom One Retail Full time

    Facilities Assistant OpportunityWe are seeking a dedicated Facilities Assistant to join our team on a part-time basis, working 24 hours per week. As a Facilities Assistant, you will play a crucial role in maintaining a high standard of facility management, working closely with the wider facilities team.Key Responsibilities:Undertake minor repairs and...


  • Sutton Coldfield, Birmingham, United Kingdom One Retail Full time

    Facilities Assistant OpportunityWe are seeking a dedicated Facilities Assistant to join our team on a part-time basis, working 24 hours per week. As a Facilities Assistant, you will play a crucial role in maintaining a high standard of facility management, working closely with the wider facilities team.Key Responsibilities:Undertake minor repairs and...


  • Sutton Coldfield, Birmingham, United Kingdom London Borough of Sutton Full time

    About the RoleAs a key member of our Facilities Management team, you will be responsible for coordinating all planned and reactive services within your remit. This will involve detailed planning of work with service managers and supply chain, as well as logging calls/jobs on our helpdesk database (TF Cloud).You will allocate work orders on TF Cloud to either...


  • Sutton Coldfield, Birmingham, United Kingdom London Borough of Sutton Full time

    About the RoleAs a key member of our Facilities Management team, you will be responsible for coordinating all planned and reactive services within your remit. This will involve detailed planning of work with service managers and supply chain, as well as logging calls/jobs on our helpdesk database (TF Cloud).You will allocate work orders on TF Cloud to either...


  • Sutton Coldfield, Birmingham, United Kingdom Vertu Facilities Management Ltd Full time

    ## Air Conditioning Engineer Role We are working with Vertu Facilities Management Ltd, a reputable facilities management contractor, to find a skilled Air Conditioning Engineer to join their team. ### Job Summary As an Air Conditioning Engineer, you will be responsible for providing expert technical support and maintenance services for air conditioning...


  • Sutton Coldfield, Birmingham, United Kingdom Vertu Facilities Management Ltd Full time

    ## Air Conditioning Engineer Role We are working with Vertu Facilities Management Ltd, a reputable facilities management contractor, to find a skilled Air Conditioning Engineer to join their team. ### Job Summary As an Air Conditioning Engineer, you will be responsible for providing expert technical support and maintenance services for air conditioning...


  • Sutton Coldfield, Birmingham, United Kingdom One Retail Full time

    Facilities Assistant OpportunityWe are seeking a dedicated and skilled Facilities Assistant to join our team. As a key member of our facilities team, you will play a vital role in ensuring the smooth operation of our facilities.Your key responsibilities will include:Undertaking routine maintenance tasks to ensure the upkeep of our facilitiesAssisting with...


  • Sutton Coldfield, Birmingham, United Kingdom One Retail Full time

    Facilities Assistant OpportunityWe are seeking a dedicated and skilled Facilities Assistant to join our team. As a key member of our facilities team, you will play a vital role in ensuring the smooth operation of our facilities.Your key responsibilities will include:Undertaking routine maintenance tasks to ensure the upkeep of our facilitiesAssisting with...


  • Sutton Coldfield, Birmingham, United Kingdom Vertu Facilities Management Ltd Full time

    Job Title: Air Conditioning EngineerWe are working with a reputable facilities management contractor, Vertu Facilities Management Ltd, to find a skilled Air Conditioning Engineer to join their team.Key Responsibilities:Mobile across Berkshire, London, and Surrey to provide air conditioning servicesSalary up to £48,000 DOE plus vehicle and packagePermanent...


  • Sutton Coldfield, Birmingham, United Kingdom Vertu Facilities Management Ltd Full time

    Job Title: Air Conditioning EngineerWe are working with a reputable facilities management contractor, Vertu Facilities Management Ltd, to find a skilled Air Conditioning Engineer to join their team.Key Responsibilities:Mobile across Berkshire, London, and Surrey to provide air conditioning servicesSalary up to £48,000 DOE plus vehicle and packagePermanent...


  • Sutton Coldfield, Birmingham, United Kingdom Vertu Facilities Management Ltd Full time

    Join Our Team as an Air Conditioning EngineerWe are working with a reputable facilities management contractor, Vertu Facilities Management Ltd, who prioritize staff well-being and have established contracts.This role involves mobile coverage across London, Surrey, and Berkshire, with a salary up to £48,000 DOE plus vehicle and package.Key...


  • Sutton Coldfield, Birmingham, United Kingdom Vertu Facilities Management Ltd Full time

    Join Our Team as an Air Conditioning EngineerWe are working with a reputable facilities management contractor, Vertu Facilities Management Ltd, who prioritize staff well-being and have established contracts.This role involves mobile coverage across London, Surrey, and Berkshire, with a salary up to £48,000 DOE plus vehicle and package.Key...

  • Facilities Manager

    2 months ago


    Sutton Coldfield, Birmingham, United Kingdom Tradewind Recruitment Full time

    About the Role:We are seeking a skilled and experienced Caretaker to join our team at a vibrant Secondary School in South West London. As a key member of our facilities team, you will play a crucial role in ensuring the smooth operation of our school premises.Key Responsibilities:Maintain the security of the school premises, including locking/unlocking...

  • Facilities Manager

    2 months ago


    Sutton Coldfield, Birmingham, United Kingdom Tradewind Recruitment Full time

    About the Role:We are seeking a skilled and experienced Caretaker to join our team at a vibrant Secondary School in South West London. As a key member of our facilities team, you will play a crucial role in ensuring the smooth operation of our school premises.Key Responsibilities:Maintain the security of the school premises, including locking/unlocking...


  • Sutton Coldfield, Birmingham, United Kingdom GCC Facilities Management plc Full time

    Purpose of the RoleThe Customer Account Coordinator will be responsible for managing client accounts to ensure satisfaction and retention. This involves liaising with clients, colleagues, and suppliers to add value to each transaction.Key ResponsibilitiesProactively manage client accounts to ensure satisfaction and retentionLiaise with clients, colleagues,...