Facilities Management Coordinator
1 week ago
About the Role
We are seeking a skilled Facilities Management Coordinator to join our team at the London Borough of Sutton. As a key member of our facilities management service, you will be responsible for coordinating all planned and reactive services within your remit, working closely with service managers and supply chain partners.
Key Responsibilities
- Log calls/jobs on the helpdesk database (TF Cloud) and allocate work orders to internal FM teams or external contractors.
- Accurately record all information necessary to resolve reported service requests, incidents, and complaints, including accurate classification to enable trend analysis.
- Take ownership of reactive work schedules and ensure all tasks are completed in line with requirements.
- Track job progress against predetermined KPIs, including maximum allowable response and rectification times, and implement escalation procedures.
- Produce reports from TF Cloud data in the formats required for KPIs and FM management teams.
About Us
The Facilities Management Service at the London Borough of Sutton is a leading provider of multidisciplinary and collaborative FM working. We are committed to providing a professional and customer-focused FM service, working in partnership with our contractors.
About You
We are looking for an experienced FM professional or similar customer service/IT role holder who can work flexibly, including out of hours, weekends, and evenings, and occasionally with short notice if the need arises.
Our Offer To You
We offer a supportive, friendly, and collaborative environment to grow and develop your career and skills. Our flexible working scheme provides improved work-life balance for our staff, allowing them to work from a variety of locations and not being required to work within the office 5 days a week.
We offer a wide range of benefits, including generous annual leave entitlement, flexi-time, three volunteering days per year, comprehensive learning and development programme, and local and national discounts for shopping, eating out, and leisure activities.
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