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Housing Support Coordinator

2 months ago

Sutton Coldfield, Birmingham, United Kingdom JOB SWITCH LTD Full time
Job Description

**Job Title:** Housing Support Administrator

**Job Summary:** We are seeking a highly organized and detail-oriented Housing Support Administrator to join our team at JOB SWITCH LTD. The successful candidate will provide comprehensive administrative support and staff liaison services to ensure the efficient delivery of repairs and asset management services.

Key Responsibilities:

  • **Provide Administrative Support:** Assist in the coordination of repairs and asset management services, ensuring timely and effective delivery of services to residents.
  • **Staff Liaison:** Serve as a liaison between staff members, providing support and guidance to ensure seamless communication and collaboration.
  • **Customer Support:** Provide exceptional customer service to residents, responding to inquiries and resolving issues in a timely and professional manner.
  • **Team Support:** Collaborate with the team to maximize the efficient use of in-house systems, including HCRM, Northgate, EDMS, Agresso, and Codeman.
  • **Flexibility:** Work flexibly to cover for other team members as needed, ensuring continuity of services.
  • **Support Services:** Assist the Aids and Adaptations Coordinator, Compliance and Risk Coordinator, and Communal Planner as required.
  • **Meeting Coordination:** Facilitate and attend meetings, taking minutes as necessary.
  • **Communication:** Maintain effective communication with residents, staff, and stakeholders to ensure smooth service delivery.

Requirements:

  • **Strong Organizational Skills:** Ability to prioritize tasks, manage multiple projects, and meet deadlines.
  • **Excellent Communication Skills:** Effective communication and interpersonal skills, with the ability to build strong relationships with residents, staff, and stakeholders.
  • **Technical Skills:** Proficiency in using in-house systems, including HCRM, Northgate, EDMS, Agresso, and Codeman.
  • **Flexibility:** Ability to work flexibly, including evenings and weekends as required.

What We Offer:

  • **Competitive Salary:** A competitive salary and benefits package.
  • **Opportunities for Growth:** Opportunities for professional growth and development within the company.
  • **Collaborative Environment:** A collaborative and supportive work environment.