Financial Services Officer

3 weeks ago

Brent, United Kingdom Ad Warrior Full time
Job Description

Job Title: Financial Services Officer

Job Summary:

We are seeking a highly organized and detail-oriented Financial Services Officer to join our team at Ad Warrior. As a Financial Services Officer, you will be responsible for providing financial assistance and support to our customers in the Ealing borough.

Key Responsibilities:

  • Provide financial assistance and support to customers in the Ealing borough
  • Visit customers in their homes to complete financial circumstances forms and provide benefit advice
  • Undertake benefit checks and provide guidance on local authority finance and adult social care charging policies
  • Work in a hybrid environment, both from home and in the Ealing offices
  • Communicate effectively with customers, staff, and external agencies

Requirements:

  • Educated to NVQ Level 2 or equivalent
  • Experience of operating mainframe IT systems to manage customer caseloads
  • Experience of working in a team and using own initiative to undertake day-to-day tasks
  • Experience of working in a face-to-face capacity with vulnerable customers
  • Comprehensive knowledge of local government finance, Department for Work and Pensions legislation, and financial administration
  • Ability to receive training and guidance relevant to the post

What We Offer:

  • A competitive salary and benefits package
  • The opportunity to work in a dynamic and challenging environment
  • The chance to make a real difference in the lives of our customers

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