Service Lead
5 days ago
At Caridon Group, we are seeking a highly skilled and experienced Service Lead to join our team. As a Service Lead, you will play a crucial role in supporting Housing Support Officers in providing housing-related support to our residents.
Key Responsibilities:- Build positive relationships with clients and ensure the delivery of personal housing plans.
- Establish relationships with stakeholders to signpost clients for specialist support.
- Work with residents and the team to identify and implement service improvements.
- Build relationships with referral sources to access best support for clients.
- Escalate maintenance issues to the maintenance team.
- Monthly supervision of Housing Support Officers.
- Support Housing Support Officers with benefits advice and applications.
- Assist with complex cases and manage the residual case load.
- Review and update housing support plans and risk assessments.
- Record and report safeguarding concerns.
- Monitor and maintain internal computer systems.
- Oversee practices to ensure tenancy, behaviour, payment, and eviction standards are met.
- Provide weekly and monthly statistics on voids, evictions, and arrears.
- Meet set KPIs.
- Ensure the operation of the service meets customer service requirements.
- Support Housing Support Officers with Housing Benefit issues.
- Handle and escalate client complaints.
- Attend multi-agency meetings to promote client needs.
- Ensure sufficient staff cover during absences.
- Ensure confidentiality and data protection are observed.
- Assist with the recruitment process of new staff and volunteers.
- At least two years' experience in managing a small team.
- Demonstration of leadership.
- Self-motivated and able to work unsupervised.
- Ability to provide quality direction, support, and training to colleagues.
- Non-judgmental professional relationship with vulnerable clients.
- Experience working with those who have experienced homelessness.
- Ability to communicate well with clients and peers.
- Ability to work positively without direct supervision.
- Ability to liaise positively with other agencies.
- A knowledge of Health & Safety legislation.
- Generous leave entitlement.
- Health and well-being benefits.
- Employee wellness program.
- Pension plan.
- Financial incentives.
- Celebratory events.
- Long-term service recognition.
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Service Lead
1 day ago
Brent, Greater London, United Kingdom Caridon Group Full timeJob Title: Service LeadAt Caridon Group, we are seeking a highly skilled and experienced Service Lead to join our team. As a Service Lead, you will play a crucial role in supporting Housing Support Officers in providing housing-related support to our residents.Key Responsibilities:Build positive relationships with clients and ensure the delivery of personal...
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Service Lead
1 day ago
Brent, Greater London, United Kingdom Caridon Group Full timeJob Title: Service LeadAt Caridon Group, we are seeking a highly skilled and experienced Service Lead to join our team. As a Service Lead, you will play a crucial role in supporting Housing Support Officers in providing housing-related support to our residents.Key Responsibilities:Build positive relationships with clients and ensure the delivery of personal...
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Service Lead
2 weeks ago
Brent, Greater London, United Kingdom Caridon Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Lead to join our team at Caridon Group. As a Service Lead, you will play a crucial role in supporting Housing Support Officers in providing housing-related support to our residents.Key ResponsibilitiesClient Relationship ManagementBuild positive relationships with clients and ensure the...
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Service Lead
2 weeks ago
Brent, Greater London, United Kingdom Caridon Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Lead to join our team at Caridon Group. As a Service Lead, you will play a crucial role in supporting Housing Support Officers in providing housing-related support to our residents.Key ResponsibilitiesClient Relationship ManagementBuild positive relationships with clients and ensure the...
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Service Lead
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Brent, Greater London, United Kingdom Caridon Group Full timeAbout the RoleWe are seeking an experienced Service Lead to join our team at Caridon Group. As a key member of our housing support team, you will play a vital role in ensuring the smooth operation of our supported housing service.Key ResponsibilitiesClient RelationshipsBuild and maintain positive relationships with clients, ensuring their needs are met and...
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Service Lead
3 weeks ago
Brent, Greater London, United Kingdom Caridon Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Lead to join our team at Caridon Group. As a Service Lead, you will play a crucial role in supporting Housing Support Officers in providing housing-related support to our residents.Key ResponsibilitiesClient Relationship Management: Build positive relationships with clients and ensure the...
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