Customer Service Representative
2 days ago
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at Survitec. As a key member of our Customer Services team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities:
- Provide advanced product and service information to customers, responding to complex questions and resolving issues promptly and effectively.
- Record and process orders, including custom and special orders, ensuring timely delivery and coordination with internal teams.
- Make proactive calls to customers to develop new relationships and deepen existing ones, acting as a first point of contact for resolving customer queries and complaints.
- Respond to and resolve complex issue escalations, securing managerial approvals as required.
- Schedule follow-up actions and update customer relationship management systems to ensure quality data for effective customer retention and business development activities.
- Interview customers to clarify requirements, making full and accurate notes, and updating customer records management systems in a timely manner.
- Provide exceptional service to customers to encourage continued use of Survitec's products and services.
- Develop knowledge and understanding of Survitec policies and procedures, as well as relevant regulatory codes and codes of conduct, to ensure work adheres to standards.
- Develop own capabilities through participating in assessment and development planning activities, as well as formal and informal training and coaching.
About You:
We are looking for a candidate with:
- Experience of delivering high-quality work unsupervised.
- No formal management experience is required for this role.
Why Survitec?
Survitec is a global leader in survival technology, providing innovative solutions to reduce risk and keep people safe. We offer a range of benefits, including:
- 33 days holiday entitlement (including bank holidays).
- Additional day off to celebrate your birthday.
- Company Anniversary Holiday Benefit.
- Excellent enhanced maternity & paternity package.
- Cycle to Work Scheme.
- Life Assurance.
- Training & Professional Development.
- Employee Assistance Programme.
- Workplace Reward & Recognition scheme.
About Survitec:
Survitec is the world's largest survival technology provider, protecting lives in the air, on land, and at sea. We have a global presence in 96 countries, partnering with customers to provide innovative solutions that reduce risk and keep people safe.
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