Customer Service Representative

2 months ago


Gosport, Hampshire, United Kingdom Standard Aero Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Standard Aero. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Develop and maintain strong relationships with customers to ensure their needs are met and exceeded.
  • Provide timely and effective communication to customers, responding to their inquiries and resolving any issues in a professional and courteous manner.
  • Process customer transactions, including quotations, purchase orders, and invoicing, ensuring accuracy and attention to detail.
  • Work closely with our finance department to manage customer accounts and ensure seamless transactions.
  • Collaborate with our operations and management teams to address customer concerns and provide solutions.
  • Ensure all customer interactions are handled in a professional and respectful manner, reflecting positively on Standard Aero's reputation.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong financial acumen, with experience in financial terminology and processes.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Fluent communication in English language.
  • Meet the Company's health screening and surveillance requirements.
Desirable Qualifications
  • Customer-facing experience in a similar role.
  • Full understanding of financial terminology and processes.
  • Strong planning, organizational, analytical, and problem-solving skills.
  • Experience working in a culturally diverse environment, with a demonstrated sensitivity to other cultural norms and practices.
Benefits
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.


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