Customer Service Representative

4 weeks ago

Gosport, Hampshire, United Kingdom Standard Aero Full time
Job Title: Customer Support Representative

At Standard Aero, we are seeking a highly skilled and motivated Customer Support Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities:
  • Develop and maintain strong relationships with customers to ensure their needs are met and exceeded.
  • Provide timely and effective support to customers through various communication channels, including phone, email, and in-person interactions.
  • Process customer transactions, including quotations, purchase orders, and invoicing, while ensuring accuracy and attention to detail.
  • Collaborate with internal teams, such as finance and operations, to resolve customer issues and improve overall customer experience.
  • Stay up-to-date with company policies, procedures, and products to provide informed and accurate support to customers.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong financial acumen, including knowledge of financial terminology and processes.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Proficiency in using Microsoft Office applications, particularly Excel and Word.
  • Fluent communication in English language.
Desirable Qualifications:
  • Customer-facing experience in a similar role.
  • Knowledge of financial software and systems.
  • Ability to work flexible hours and travel within the UK and internationally, as required.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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