Customer Service Representative
2 months ago
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Standard Aero. As a key member of our Customer Services department, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities- Customer Relationship Management: Develop and maintain strong relationships with our customers, ensuring their needs are met and exceeded.
- Transaction Processing: Accurately prepare and process customer transactions, including quotations, purchase orders, rentals, cost estimates, invoicing, and financial analysis.
- Communication and Collaboration: Work closely with our finance department to set up and manage customer accounts in our ERP system, and communicate with operations and management regarding customer issues and concerns.
- Quality and Compliance: Ensure all Cycle Zeros are accurately completed prior to product induction, and monitor warranty payments from OEMs and prepare journal entries as required.
- Reporting and Analysis: Create, update, and maintain relevant reports and KPIs to support business decision-making.
- Team Collaboration: Work effectively with other members of the team and business to achieve departmental efficiencies and meet personal goals.
- Customer Service Experience: Proven experience in a customer-facing role, with a strong understanding of financial terminology and processes.
- Communication and Interpersonal Skills: Excellent written and verbal communication skills, with the ability to build effective working relationships with customers and colleagues.
- Technical Skills: Proficient in using personal computers, data entry terminals, and other common office equipment and software, including ERP systems.
- Education and Qualifications: A degree in a relevant field, or equivalent experience and training.
- Aviation Experience: Experience working in the aviation industry, with knowledge of products, engines, propellers, and accessories.
- ERP Systems: Experience using ERP systems or similar enterprise resource planning tools.
- Language Skills: Fluency in English language, with the ability to communicate effectively with customers and colleagues.
- Internal Departments: Work closely with our CPM, OEMs, Sales, Commercial, Operations, Engineering, Supply Chain, and Procurement teams.
- External Partners: Collaborate with external partners, including suppliers and vendors, to ensure seamless customer service and support.
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Customer Service Representative
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Gosport, Hampshire, United Kingdom Standard Aero Full timeJob DescriptionJob Title: Customer Support RepresentativeJob Summary:We are seeking a highly skilled and experienced Customer Support Representative to join our team at Standard Aero. As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and...
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Customer Service Representative
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Gosport, Hampshire, United Kingdom Standard Aero Full timeJob DescriptionJob Title: Customer Support RepresentativeJob Summary:We are seeking a highly skilled and experienced Customer Support Representative to join our team at Standard Aero. As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and...
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