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Reception Supervisor

2 months ago

London, Greater London, United Kingdom Imperial London Hotels Full time
Reception Supervisor Job Description

Imperial London Hotels is seeking a highly skilled and experienced Reception Supervisor to join our team at the Holiday Inn Bloomsbury hotel.

About the Role:

  • Deliver exceptional guest service and ensure a seamless check-in and check-out experience for all guests.
  • Lead and motivate a team of front office staff to achieve high standards of customer service and operational efficiency.
  • Monitor and maintain accurate records of guest bookings, payments, and other relevant information.
  • Collaborate with the Front Office Manager to develop and implement strategies to improve guest satisfaction and hotel performance.
  • Provide training and support to new staff members to ensure they are equipped to deliver excellent customer service.

Key Responsibilities:

  • Manage the front desk and ensure a smooth operation of the reception area.
  • Handle guest complaints and resolve issues in a professional and courteous manner.
  • Process guest payments and maintain accurate records of transactions.
  • Coordinate with other departments to ensure seamless communication and service delivery.
  • Contribute to the development and implementation of hotel policies and procedures.

Requirements:

  • Previous experience as a Reception Supervisor or Front of House supervisor in a similar operation.
  • Excellent communication and interpersonal skills, with the ability to build rapport with guests and colleagues alike.
  • Strong leadership and motivational skills, with the ability to inspire and develop a team.
  • Ability to work under pressure and maintain a high level of professionalism in a fast-paced environment.
  • Knowledge of hotel operations, including front office procedures and systems.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and advancement within the company.
  • A dynamic and supportive work environment.
  • Access to training and development programs to enhance your skills and knowledge.
  • A chance to work with a leading hotel brand and be part of a global team.

How to Apply:

If you are a motivated and experienced Reception Supervisor looking for a new challenge, please submit your application, including your CV and a cover letter, to Imperial London Hotels via our website.