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IT Support Specialist

2 months ago

Ipswich, Suffolk, United Kingdom Jago Consultants Full time
2nd Line Support Technician Opportunity

Jago Consultants is seeking an experienced 2nd Line Support Technician to join their team based in Ipswich. As a key member of the technical team, you will be responsible for troubleshooting and resolving IT issues for clients across the East of England and Greater London.

Key Responsibilities:
  • Troubleshoot and resolve 2nd line IT support escalations via Zendesk
  • Collaborate with the Technical Director, Service Manager, and 1st & 3rd Line Teams to deliver exceptional service
  • Implement solutions to improve the IT estate of clients and internal projects
  • Continuously develop knowledge and understanding of software and hardware technologies
  • Travel to customer sites as required
  • Configure and resolve issues with O365, Windows computers, Servers, and MACs
Requirements:
  • Prior experience in a 2nd Line Technical position
  • Full UK driving license
  • IT-related qualifications (A level, NVQ, Btec, or Degree) a plus
  • Strong problem-solving skills and excellent communication skills

This is a fantastic opportunity to hone your IT skills and progress into a 3rd line role. If you have a passion for technology and a thirst for knowledge, we encourage you to apply.