Customer Support Operations Manager

4 weeks ago


Dungannon Co Tyrone, United Kingdom Additional Resources Full time £35,000
Customer Support Operations Manager (Aviation Products)

Our client, a prominent engineering organization, specializes in the production of a wide array of products, including aircraft maintenance tools and hi-lifts.

In the role of Customer Support Operations Manager, you will report directly to the Head of Customer Care & Aftercare, taking charge of the comprehensive global customer support and service operations.

Key Responsibilities:

  • Lead and inspire the Customer Support team, establishing high benchmarks for service excellence and performance.
  • Collaborate with senior management to ensure customer support objectives are in harmony with the company's strategic vision.
  • Oversee customer accounts and address service-related issues, guaranteeing prompt and professional resolutions.
  • Promote continuous enhancement through data analysis, product insights, and the integration of a seamless customer experience.
  • Design and execute training programs while managing the Salesforce CRM platform for efficient technical assistance and warranty management.
  • Cultivate robust relationships with team members, suppliers, and clients to uphold the company's mission and values.
  • Ensure adherence to health, safety, and environmental policies within the team, fostering a culture centered on safety.

Qualifications:

  • Previous experience as a Customer Support Operations Manager or in a comparable position.
  • A minimum of 5 years in a customer support capacity.
  • Familiarity with mechanical, electrical, and hydraulic systems.
  • Proficient in Salesforce and Microsoft Office applications, including Excel, Word, OneDrive, and PowerPoint.
  • Exceptional customer relationship management and communication skills.

We are committed to processing your personal data in a fair and transparent manner. For more information regarding our Privacy Policy, please refer to our website.

It is essential to be aware of your individual rights and the measures the company has implemented to safeguard your data.



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