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Installation Engineer

2 months ago

Dungannon Co Tyrone, United Kingdom Hunter Savage Full time

Job Summary:

We are seeking a skilled and dedicated Installation Engineer to join our team. The successful candidate will be responsible for installing, testing, and maintaining a variety of systems and equipment, ensuring they meet both company standards and client requirements. This role requires a detail-oriented professional with strong technical skills and a commitment to providing exceptional customer service.

Key Responsibilities:

  • Installation and Setup :
    • Install and configure equipment and systems at customer sites.
    • Perform system tests to ensure proper functionality and integration with existing systems.
  • Technical Support :
    • Provide on-site and remote technical support to troubleshoot and resolve issues.
    • Assist customers with operational training and usage instructions.
  • Maintenance and Repair :
    • Conduct regular maintenance checks and perform necessary repairs to ensure optimal system performance.
    • Update and upgrade systems as needed to enhance functionality and efficiency.
  • Documentation and Reporting :
    • Maintain accurate records of installations, service calls, and customer interactions.
    • Prepare detailed reports on system performance and any issues encountered.
  • Customer Service :
    • Communicate effectively with customers to understand their needs and provide tailored solutions.
    • Ensure a high level of customer satisfaction through professional and courteous interactions.
  • Compliance and Safety :
    • Adhere to all company and industry standards, guidelines, and regulations.
    • Follow safety protocols to ensure a safe working environment for both employees and customers.

Qualifications:

  • Education :
    • Bachelor's degree in Engineering, Electronics, or a related field (preferred).
    • Relevant certifications (e.g., CompTIA A+, Network+, or equivalent) are a plus.
  • Experience :
    • Proven experience in installation, maintenance, and repair of technical systems or equipment.
    • Experience in customer-facing roles, providing technical support and training.
  • Technical Skills :
    • Proficiency in reading and interpreting technical diagrams and manuals.
    • Strong understanding of electrical and electronic principles.
    • Familiarity with various tools and testing equipment used in installations.
  • Soft Skills :
    • Excellent problem-solving abilities and attention to detail.
    • Strong communication skills, both written and verbal.
    • Ability to work independently and as part of a team.
    • Good time management and organizational skills.
  • Other Requirements :
    • Valid driver's license and willingness to travel to customer sites as needed.
    • Ability to work flexible hours, including evenings and weekends, if required.

Working Conditions:

  • This position may require working in various environments, including indoor and outdoor settings, and at heights.
  • Physical requirements may include lifting heavy equipment and standing or walking for extended periods.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional development and career advancement.
  • A supportive and collaborative work environment.