Front Desk Associate

3 days ago

Fareham, Hampshire, United Kingdom Valor Hospitality Europe Full time

We are seeking a friendly and energetic Front Desk Associate to join our team at Valor Hospitality Europe. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, setting the tone for their stay with a warm and welcoming attitude.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Manage the front desk operations, including checking in and out guests, handling room assignments, and processing payments.
  • Maintain a high level of knowledge about hotel services, facilities, and local attractions, providing recommendations and information to guests as needed.
  • Work collaboratively with other hotel staff to ensure seamless service delivery and a positive guest experience.
  • Participate in ongoing training and development programs to enhance skills and knowledge in customer service, hospitality, and hotel operations.

Requirements:

  • Previous experience in a customer-facing role, preferably in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work a range of shifts, including evenings, weekends, and public holidays.
  • Flexibility to adapt to changing circumstances and priorities.
  • Basic computer skills and proficiency in hotel software systems.

What We Offer:

  • A competitive rate of pay and benefits package.
  • Opportunities for career growth and development within Valor Hospitality Europe.
  • A fun and dynamic work environment with a team of passionate and dedicated professionals.
  • Access to exclusive discounts and perks, including hotel stays, dining, and entertainment.
  • A comprehensive training program to enhance skills and knowledge in customer service, hospitality, and hotel operations.

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