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Front Desk Associate

2 months ago

Fareham, Hampshire, United Kingdom Solent Hotel & Spa Full time

We are seeking a highly skilled and charismatic Front Desk Associate to serve as the public face of our hotel, Solent Hotel & Spa. As a vital part of our guests' journey, you will be the first and last point of contact they have in our hotel.

Your key responsibilities will include:

  • Greeting guests with a warm and welcoming smile, setting the tone for a memorable stay
  • Efficiently processing guest check-ins and check-outs, ensuring a seamless experience
  • Providing exceptional customer service, anticipating and meeting the needs of our guests
  • Upselling hotel rooms and facilities to maximize revenue opportunities
  • Informing guests of hotel amenities and services, offering expert advice and assistance when needed

To excel in this role, you will need to possess:

  • A warm and approachable demeanor, with excellent communication and interpersonal skills
  • The ability to remain calm under pressure, handling unexpected situations with ease and poise
  • A passion for delivering exceptional guest experiences, with a focus on providing personalized service

In return, we offer a rewarding and challenging role with opportunities for career growth and development, including:

  • A competitive salary, negotiable based on experience
  • Access to a comprehensive benefits package, including health cash plan, employee assistance program, and enhanced maternity and paternity pay
  • Opportunities for professional development and training, including apprenticeships and bespoke training programs
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration