Facilities Operations Manager
3 weeks ago
We are seeking a dedicated Facilities Operations Manager to join the dynamic management team of a leading cleaning services provider, focusing on clients within the Thames Valley region.
Your role will involve overseeing and supporting both client and staff interactions to guarantee exceptional service delivery. This will be achieved through fostering client relationships, embracing innovation, and demonstrating outstanding communication abilities.
The ideal candidate will possess extensive experience in facilities management, showcasing a successful history in delivering top-tier customer service. You should excel in multitasking and have proven skills in managing personnel effectively.
Given that our clients operate year-round, a degree of flexibility for occasional out-of-hours or weekend work may be necessary.
Key Responsibilities:
- Direct management of essential client relationships
- Oversight of budgets and the promotion of new initiatives
- Problem-solving and training development for all team members
- Collaboration with the Operations Director to enhance service offerings through advanced software, systems, and processes
- Commitment to sustainability initiatives, including recycling and the use of eco-friendly products
Essential Qualifications:
- Proven experience in a similar facilities management role
- Background in soft services, hospitality, or recruitment may be considered
- Experience in recruiting and managing local personnel
- Proficiency in MS Office and strong computer literacy
- Exceptional client relationship management skills
- A people-oriented approach with a commitment to the highest standards of customer service
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