Sales Operations Lead

2 months ago

London, Greater London, United Kingdom The Financial Times Full time

About Us

The Financial Times is dedicated to providing independent, high-quality information, news, and services to individuals and organizations worldwide. This commitment is the foundation of our esteemed reputation and the driving force behind our future aspirations. At the FT, we offer more than just a job; we foster a diverse and inclusive culture where employees from various backgrounds can thrive. Our environment encourages curiosity and rewards innovative thinking, allowing our team members to unite around our mission and embrace our values. Together, we empower our audience to be well-informed and gain a deeper understanding of the world.

Our Commitment to Diversity and Inclusion

At the FT, we strive to ensure that all employees have a voice, valuing diverse perspectives across all regions. We believe in creating a supportive workplace where individuals can express their true selves and have the flexibility to meet their personal needs. Our ongoing efforts aim to eliminate barriers, particularly for those from underrepresented groups.

The Role / Position Overview

We are thrilled to announce an opportunity for a Sales Operations Lead within FT Professional, our rapidly growing digital subscription division. This role involves collaborating with the Head of Revenue Operations to boost the productivity and effectiveness of the Sales team. Key responsibilities encompass managing stakeholder relationships, refining operational processes, evaluating and implementing technology solutions, and ensuring optimal use of our CRM platform to align with business objectives and support key performance indicators.

The ideal candidate will assist with CRM-related initiatives and the ongoing enhancement of our sales operations, which may include data and process improvements, as well as system integrations.

This position calls for a candidate who is eager to leverage modern technologies, including AI, to drive innovation and enhance efficiency within our sales processes.

Key Responsibilities

  • Enhance sales productivity by streamlining processes, deploying automation tools, and improving scalability across all sales initiatives to optimize operational efficiency and ensure seamless system integration.
  • Collaborate with the Head of Revenue Operations and the Sales leadership team to identify high-impact areas within our evolving sales process, where you will lead and implement operational enhancements.
  • Partner with the Sales Program to disseminate best practices to global sales teams.
  • Support cross-functional initiatives between Sales and Internal Products.
  • Ensure our CRM platform is configured to deliver measurable benefits to our sales and operations teams.
  • Assist with change management and the adoption of our sales policies and CRM system.
  • Engage with teams to gather insights and create a feedback loop to help shape our roadmap.
  • Act as a consultant/business analyst to key Sales stakeholders, providing feedback and maximizing value.
  • Develop and manage the Sales Operations workstream system, effectively prioritizing to focus on the most critical areas.
  • Provide regular updates on progress and any challenges to key stakeholders.
  • Coordinate cross-functional processes with Marketing, Customer Success, and New Products to achieve new business, renewal, and upsell targets.

PERSON SPECIFICATION

Required Skills

  • A graduate with a degree in a quantitative, business, or marketing discipline.
  • Familiarity with Sales Management roles and the Sales pipeline.
  • Strong analytical and problem-solving skills to identify areas for CRM improvement and optimize the platform's features and capabilities.
  • Process-oriented with a keen interest in data.
  • Proactive and capable of working independently.
  • Excellent interpersonal and communication skills, with the ability to collaborate effectively with a diverse group of individuals and establish productive working relationships.
  • Creative thinker with the ability to ask questions and test ideas.
  • Well-organized with effective time management skills to prioritize and manage multiple tasks to meet tight deadlines.
  • Willingness to stay informed about the latest trends and best practices in CRM and/or Salesforce and share insights.

Preferred Skills

  • Experience in project management is advantageous.
  • Background in digital subscriptions, media, or technology.
  • A solid understanding of data regulations such as GDPR.

What's in it for you? Our Benefits

Our benefits vary by location, but we are committed to offering top-tier perks across all our offices, along with an inclusive environment to advance your career. Examples of our benefits include generous annual leave, flexible working arrangements (including remote work), medical coverage, enhanced maternity and paternity packages, subsidized gym memberships, and opportunities for community engagement. Comprehensive details of our benefits can be found on our website.

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