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Front Desk Coordinator

2 months ago

Cheltenham, Gloucestershire, United Kingdom Allen Hoole Solicitors Full time

About Us: Allen Hoole Solicitors is a leading criminal defence law practice in the South West of England. We have offices in Bristol, Cheltenham, and Bath, providing legal services to individuals throughout the region. We are seeking a full-time receptionist/administrator to join our team in our Cheltenham office.

Key Responsibilities:

  • Answer incoming calls, transfer calls, or respond to callers' requests appropriately
  • Assist clients with routine inquiries, such as court dates, both in person and by phone
  • Maintain the reception area and noticeboards
  • Transfer calls to the out-of-hours service
  • Work collaboratively with colleagues and clients from diverse backgrounds in accordance with our Equality and Diversity Policy
  • Complete all mandatory training and induction programs

Requirements:

  • GCSEs in English and maths (Grade C or 4)
  • Experience with case management software (preferably Law Fusion)
  • Strong IT skills, including Microsoft Office, Outlook, and Excel
  • Clear, polite, and confident telephone manner
  • Effective time management and ability to meet deadlines
  • Able to follow office policies, processes, and procedures

Personal Qualities:

  • A flexible approach to work and willingness to support colleagues

Benefits:

  • Full-time, permanent position
  • On-site parking